TD Ameritrade Phone Number

Call TD Ameritrade customer service faster with GetHuman

  • Calls TD Ameritrade's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Reach a live TD Ameritrade agent: Don't press anything, just wait on the line.
  • What you hear when you call: If you have an existing account, press 1. To open an account or transfer an account to Ameritrade, press 2. If you know the extension of the person you are trying to reach, press 8.

What to expect when you call

They may ask you to enter information with the dial pad
"Welcome to TD Ameritrade. To hear about the dates when TD Ameritrade sends out your tax documents, press nine. Otherwise, please stay on the line.
For assistance with an existing account, please press one.
To open an account or transfer an account, to help us provide you with the best possible service, please enter your nine digit TD Ameritrade account number followed by the pound sign."
Excerpt from a call with TD Ameritrade
Wednesday, March 20, 2024 6:28 PM

Calling TD Ameritrade Customer Care at 800-669-3900

Mar 13, 2024

When I called this number, an automated menu system answered and immediately asked me to press 9 for information on when tax documents would be sent or to stay on the line for anything else. After waiting a few seconds, it gave me three options: help with existing accounts, opening or transferring a new account, or a button to press if I knew the extension of the person I was trying to reach. I went with the first option. If you do need information about receiving tax documents, the recording doesn't give specific dates; it tells you where to find them through your online account. 

For help with an existing account, the system asks for your nine-digit account number. If you don't know it, you can enter your social security number instead. I accidentally mistyped mine and discovered that you can enter any nine-digit number and it will still take you to the next menu. This one has several different options. In order, they are: quotes, help with online account login, place a trade, general account questions, new accounts, enter an extension, repeat the menu, or hold for a customer service representative. As far as I can tell, all of the options except the first take you straight to a rep. Choosing "new account" from the first menu does as well. 

The "quotes" option allows you to say a company name or enter its ticker symbol via button presses. I always prefer button presses to speaking, but they use a system I've never seen before. Each letter is two button presses — the first is the button the letter is on, and the second for its position. It's probably the only way to keep dozens of three- and four-letter abbreviations straight. Once you enter the ticker symbol for the company of your choice, the automated voice will give you the current stock price. From there you can get more detailed information or transfer to a rep.

The rest of the menu options will get you to a customer service representative. They answered my call in less than a minute. The man greeted me with his first and last name and asked for mine. He was pleasant and professional throughout the call. I had questions about locating an old account and possibly opening a new one. He couldn't find the old account, but he tried several different methods so I was confident he wasn't overlooking it. He was patient when I explained that it could be under a different name and he checked them all at my request. 

Since I didn't have an account, I wanted to create one. The rep explained how I could do so online and offered further assistance, but I decided to do it on my own. Overall it was a positive experience. However, TD Ameritrade is merging with Charles Schwab and new accounts must be opened with the latter. I don't think this line could help me with my new account; I'll need to contact Schwab instead.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

TD Ameritrade Customer Phone Number 800-669-3900 - Stats

Phone number to dial800-669-3900
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait3 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication83%
Quality of help71%
Customer votes766
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

TD Ameritrade's Best Toll-Free/800 Customer Phone Number

This is TD Ameritrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TD Ameritrade agent. This phone number is TD Ameritrade's Best Phone Number because 10,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-3900 include Get financial advice and other customer service issues. Rather than trying to call TD Ameritrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, TD Ameritrade has 3 phone numbers. It's not always clear what is the best way to talk to TD Ameritrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to TD Ameritrade?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TD Ameritrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with TD Ameritrade, including email and their website / help desk. Visit our TD Ameritrade Customer Service page for more information.
TD Ameritrade Customer Service

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