How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Swiss Colony phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Swiss Colony number should go right to a real human being
Below are some clips we've found from Swiss Colony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Swiss Colony.
Calls are recorded for quality assurance. How can I help you?"
Excerpt from a call with Swiss Colony
Monday, March 18, 2024 4:46 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Swiss Colony, your call may be recorded for quality assurance.
To place an order or open your credit account, press one.
To make a payment or for questions on your billing statement credit plan, press two.
Please enter the easy number which can be found in the shaded box inside the back of your catalog."
Excerpt from a call with Swiss Colony
Sunday, April 7, 2024 2:01 PM
In fact, much of this information on this page is superfluous because this Swiss Colony phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Swiss Colony operates the call center for this 800-544-9036 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Swiss Colony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Swiss Colony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Swiss Colony is Sunday.The most busy day to call is Friday, which averages 317% more phone calls by comparison.Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Swiss Colony is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Swiss Colony number?
Below is a sample of recent calls to Swiss Colony, and their purpose. Are any of these similar to the reason you are trying to call?
Tracking package delivery delay: "I need to find out why a package has not been delivered yet."
- From a call lasting 6m 40s , Mar 25, 2024 7:17 PM
Order status inquiry: "What's the status of my order?"
- From a call lasting 3m 27s , Mar 18, 2024 4:46 PM
Order inquiry: "I'm not sure if I got the right plate. I'm trying to order something for tender filet."
- From a call lasting 3m 1s , Feb 24, 2024 12:23 AM
Billing inquiry: "Echo on my bill."
- From a call lasting 3m 32s , Feb 13, 2024 8:09 PM
Making bill payment: "I wanna pay on my bill."
- From a call lasting 2m 1s , Feb 13, 2024 7:44 PM
Making payment: "I want to pay on my bill."
- From a call lasting 1m 56s , Feb 13, 2024 7:39 PM
Payment inquiry: "Wanna pay on my bill."
- From a call lasting 2m 18s , Feb 13, 2024 7:35 PM
Making payment on bill: "I'd like to make a payment on my bill using my debit card."
- From a call lasting 5m 40s , Feb 2, 2024 11:12 PM
More Ways to Contact Swiss Colony Customer Service
There are of course other ways to contact Swiss Colony customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Swiss Colony will reply our your email.
Conclusion and closing notes
This is Swiss Colony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Swiss Colony agent. This phone number is Swiss Colony's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-9036 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Swiss Colony first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Swiss Colony has 1 phone number. It's not always clear what is the best way to talk to Swiss Colony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Swiss Colony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Swiss Colony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.