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In the meantime, here are recent comments from other customers who called 800-345-4500:
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   No one picked up and I am still waiting to hear back from my email inquiry.
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   busy signal!
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   The call was never answered. I returned items and I have not had a response from them.
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   I am not able to reach Spiegel, the phone number is continuously busy...I placed and order in...
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   No one responded. The message redirects you the website. The customer service online takes 48...
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