Toll-free · Calling this Speedway number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Speedway phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Speedway's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. You have reached Speedway. Our prepaid card business hours are Monday through Friday, eight thirty AM to five thirty PM.
Did you know you can check your card balance online at w w w speedway dot com?
If you wish to use our automated system to check the balance of your prepaid card, card, press one now.
If you would like to speak with the next available credit customer service agent, press three now.
Please hold while you're transferred to a credit customer service representative.
Thank you for calling. All of our representatives are assisting other callers at this time.
Your call is very important to us, Please stay on the line, and your call will be handled in the order it was received."
Excerpt from a call with Speedway
Monday, January 8, 2024 6:07 PM
They may ask your reason for calling (instead of a menu)
"Hello. You have reached Speedway. Our prepaid card business hours are Monday through Friday, eight thirty AM to five thirty PM.
Did you know you can check your card balance online at w w w dot speedway dot com?
You wish to use our automated system to check the balance of your prepaid card, press one now.
If you would like to speak with the next available credit customer service agent, press three now.
Please hold while you're transferred to a credit customer service representative.
Thank you for calling.
Good morning. And thank you for calling Speedway Credit Call Center. How can we help you today, please?"
Excerpt from a call with Speedway
Thursday, January 11, 2024 3:17 PM
The first phone menu
"Thank you for calling Speedway customer service.
We are currently working on enhancements to the Speedy reward system and are unable to merge accounts, void coupons, or void fuel discounts at this time.
For all other requests, please stay on the line.
Thank you for calling Speedway's customer service department.
Our customer service hours are seven AM to eight PM, Monday through Friday, and eight AM to five PM, Saturday and Sunday Eastern Standard Time.
Please listen closely and choose one of the following options.
For questions regarding the Speedway rewards program to include PIN resets, press one.
For questions regarding Speedway credit cards, press two."
Excerpt from a call with Speedway
Monday, April 1, 2024 8:52 PM
What are the hours and when should I call?
Speedway operates the call center for this 800-643-1948 phone number Mon-Fri 7am-8pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 609 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Speedway phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Speedway staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Speedway is Saturday.The most busy day to call is Friday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 609 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Speedway is Monday.
Why call this Speedway number?
Below is a sample of recent calls to Speedway, and their purpose. Are any of these similar to the reason you are trying to call?
Unexplained extra charges: "Every time I go buy something at Speedway, I find there is a dollar charge extra and this happened multiple times with separate charges on my card for no apparent reason."
- From a call lasting 18m 31s , Apr 2, 2024 7:50 PM
Hold on card issue: "I'm trying to figure out why I have a hold on my card when I've used it at Speedway before."
- From a call lasting 10m 17s , Apr 1, 2024 8:52 PM
Rewards points disappeared: "I had, like, over forty seven thousand points, now it's telling me I got nothing."
- From a call lasting 6m 7s , Mar 14, 2024 4:18 PM
Issue with credit card charge: "I was overcharged at Speedway in Florence, and the refund never came back to my card."
- From a call lasting 2m 3s , Mar 8, 2024 11:54 PM
Reset PIN number: "I would like to reset my PIN number."
- From a call lasting 2m 51s , Feb 27, 2024 9:45 PM
Requesting W-2 form: "I never received my W-2 form from when I worked at Speedway last year and need it resent to the correct address."
- From a call lasting 3m 59s , Feb 27, 2024 9:05 PM
Assistance with Speedway points: "My Speedway points got mixed up and I need a new PIN number."
- From a call lasting 4m 57s , Feb 22, 2024 6:35 PM
Redeeming rewards points: "I'm trying to find out if I wanted to turn in some of my rewards points."
- From a call lasting 2m 1s , Feb 14, 2024 2:57 PM
Providing personal information: "My name is Harry Carter."
- From a call lasting 5m 15s , Feb 8, 2024 7:58 PM
Employee tax form inquiry: "I haven't received them, so I'm trying to speak to somebody about my tax forms."
- From a call lasting 4m 26s , Feb 5, 2024 7:20 PM
More Ways to Contact Speedway Customer Service
There are of course other ways to contact Speedway customer service besides the phone. Below we list the best ones, by medium.
Use this link to submit your customer service issue online
As a last, sometimes only, resort- Speedway customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Speedway's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Speedway agent. This phone number is Speedway's best phone number because 1,824 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-643-1948 include and other customer service issues. Rather than trying to call Speedway first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Speedway has 2 phone numbers. It's not always clear what is the best way to talk to Speedway representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Speedway. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Speedway. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.