How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Spanx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Spanx number should go right to a real human being
Below are some clips we've found from Spanx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thank you for calling Spanx.
Due to the overwhelming love for our latest sale, we're currently experiencing longer than normal wait times.
You can email us at contact us at stinks dot com or continue to wait online to speak with us soon.
We appreciate your patience. If you are calling about an existing US order, please press one.
If you are calling about an existing Canadian order, please press two."
Excerpt from a call with Spanx
Sunday, March 10, 2024 7:12 PM
The first phone menu
"Hi. Thank you for calling Spanx.
Due to the overwhelming love for our latest sale, we're currently experiencing longer than normal wait times.
You can email us at contact us at stinks dot com or continue to wait online to speak with us soon.
We appreciate your patience. If you are calling about an existing US order, please press one.
If you are calling about an existing Canadian order, please press two."
Excerpt from a call with Spanx
Sunday, March 10, 2024 7:12 PM
After you press 1
"For product questions or to place a new order, please press three.
If you if you are calling to modify or cancel your Think com order, please press one."
Excerpt from a call with Spanx
Sunday, March 10, 2024 7:12 PM
After you press 3
"If you are calling about an please note that our stylist do not handle credit card information, so you will never be asked to provide any payment details and we will not be able to collect them from you.
We're happy to answer any additional questions once we connect with you.
If you'd like a stylist to call you back, press one.
If you'd like to continue to remain on the line, press two."
Excerpt from a call with Spanx
Friday, January 12, 2024 7:13 PM
In fact, much of this information on this page is superfluous because this Spanx phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Spanx operates the call center for this 888-806-7311 phone number 7am-midnight ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spanx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spanx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Spanx is Sunday.The most busy day to call is Friday, which averages 800% more phone calls by comparison.Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Spanx is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Spanx number?
Below is a sample of recent calls to Spanx, and their purpose. Are any of these similar to the reason you are trying to call?
Return label issues: "I am trying to return these things, and I've been doing this for two hours."
- From a call lasting 30m 11s , Jan 12, 2024 7:13 PM
Clothing size inquiry: "Do you guys have sizes available? Because those were all too big for me, but I'm tall."
- From a call lasting 31m 4s , Jan 12, 2024 6:39 PM
Conclusion and closing notes
This is Spanx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spanx agent. This phone number is Spanx's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-806-7311 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Spanx first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Spanx has 1 phone number. It's not always clear what is the best way to talk to Spanx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Spanx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spanx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.