Toll-free · Follow the prompts · For your security, enter either your 16-digit credit card number and account number or your 9-digit telephone banking ID followed by the pound sign. If you don't have any of these, press 1.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sovereign Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 6.
Here is how our research team describes the way the Sovereign Bank phone system greets you: For your security, enter either your 16-digit credit card number and account number or your 9-digit telephone banking ID followed by the pound sign. If you don't have any of these, press 1.
Below are some clips we've found from Sovereign Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Santander. For better customer care, your call may be recorded.
Tax forms for two thousand twenty three are now available.
Simply log in to online or mobile banking, and you will find it in the statements section.
Please make sure you disable any pop up blockers on your browser.
As a reminder, a ten ninety nine in tax forms are not issued if you earn less than ten dollars of interest.
For your security, please enter either your sixteen digit credit or debit card number and account number or your nine digit telephone banking ID followed by the pound sign."
Excerpt from a call with Sovereign Bank
Sunday, February 25, 2024 5:01 PM
What are the hours and when should I call?
Sovereign Bank operates the call center for this 877-768-2265 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sovereign Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sovereign Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sovereign Bank is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Sovereign Bank is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Sovereign Bank number, but it is also the day with the shortest hold times.
More Ways to Contact Sovereign Bank Customer Service
There are of course other ways to contact Sovereign Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Sovereign Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sovereign Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sovereign Bank agent. This phone number is Sovereign Bank's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-768-2265 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Sovereign Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sovereign Bank has 2 phone numbers. It's not always clear what is the best way to talk to Sovereign Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sovereign Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sovereign Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.