For help with your your password or recovering your account, press one. For requesting a refund on a PlayStation store purchase, press two."
"For technical support with your PlayStation four and accessories, press for help with your access controller, press one. For help with your PS five console, press two."
"For help with your PlayStation for help with your PS four console, press one. For help with your Dualshock four controller or other accessories, press two."
This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store.
When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.
This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.
I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.
I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.
A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.
The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.
Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.
Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.
This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's best phone number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open 24 hours, 7 days according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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