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In the meantime, here are recent comments from other customers who called 800-746-3411:
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   Customer Service willing to replace the shoes if I send them in. They are sending me an emai...
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   Customer service was excellent. Apologized for shoddy workmanship and poor quality of shoes. ...
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   Waited outside the store 20 min supposed to b open 9am no phone answer in store or customer s...
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   waited 20min for a rep to tell me that i have to get transfered to international.then waited ...
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   Customer service not bad. Better than the shoes that lasted 8 months before strap breaking.
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