Sirius/XM Phone Number

Call Sirius/XM customer service faster with GetHuman

  • Calls Sirius/XM's Customer Service department
  • The average hold time is 24m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:05am
  • Popular issues for this call center: Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, and Dispute a Charge.
  • Reach a live Sirius/XM agent: Say "I don't have it," next say "Representative," then say no to text message.
  • What you hear when you call: Please stay on the line and your call will be transferred to the next available agent.

What to expect when you call

Heard when the phone system first answers
"Thanks for calling SiriusXM. This call may be recorded for quality purposes. While you may stay on the line to speak with an agent, you can also handle many customer needs by visiting sirius x m dot com forward slash service. Please"
Excerpt from a call with Sirius/XM
Monday, January 22, 2024 9:56 PM
They may need the phone number on your account
"Thanks for calling SiriusXM. This call may be recorded for quality purposes. We are experiencing higher than usual call volume.
While you may stay on the line to speak to an agent, you can also handle many customer needs by visiting sirius x m dot com anytime.
Please tell me the phone number on your account including the area code."
Excerpt from a call with Sirius/XM
Tuesday, March 26, 2024 5:54 PM
They may ask your reason for calling (instead of a menu)
"If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it. I wasn't able to find your account using that phone number.
Let's try this another way. Do you know your account number?
In a few words, please tell me why you are calling."
Excerpt from a call with Sirius/XM
Thursday, January 11, 2024 9:01 PM
They may ask you to say or enter information
"You currently do not have an outstanding balance.
Would you like to hear your balance again, get your billing history, make a payment, update your credit card, or redeem a gift card.
In order to save time when you reach an agent, please say or enter the five digit ZIP code of your SiriusXM account."
Excerpt from a call with Sirius/XM
Tuesday, March 26, 2024 4:06 PM

Calling Sirius/XM Customer Care at 866-635-5027

Dec 5, 2023

I've had Sirius XM for about three years, but I'm selling my vehicle and will need to get it on my next vehicle. I don't really know how this process works since it's always just been linked to my vehicle. So I purchased my vehicle with Sirus enabled and the account has stayed the same since then. Therefore, I figured the easiest thing that I could do was just call the company and see how this works. I'm sure there's an easy transfer process, but I don't know it and I don't want to leave it to the dealer. 

There are a lot of reasons people might end up on the phone with Sirius XM. They may have issues with their account, could have issues with billing, or might want to cancel their service. Sirius tends to trick people with introductory rates, which I've learned myself, so I imagine they get a lot of phone calls once the true prices kick in. Plus, there are tons of drivers who subscribe to the service so all of this would add up to a lot of daily phone calls. With that in mind, I guess the 5 minute wait I had wasn't bad, but no one likes to spend time on hold. 

When I called Sirius, a voice assistant greeted me, saying, "Thanks for calling Sirius XM. Please tell me the phone number on your account including the area code. If you're a new customer and don't have an account, just say new customer. You can also say, I don't have it." 

After typing in the number that is linked to my account, the voice assistant asked, "Are you calling regarding your upcoming or recent renewal?" I said no, and was told that my phone call would be transferred to the Sirius listening care center. I was also reminded that if I wanted to make changes to my account I could visit their website where there are plenty of options. 

As I said, the wait wasn't terrible, but I was definitely on hold for over 5 minutes. It could've been the time of day I called too since it was late afternoon and people might be getting off work and calling. The agent who finally answered was pleasant and she talked me through the process of how I could transfer my account to a new vehicle. The process is a little confusing, but it's not complex and I have the information I need now. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Sirius/XM Customer Phone Number 866-635-5027 - Stats

Phone number to dial866-635-5027
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:05am
Average wait24 minutes
Current wait24 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter, facebook
Quality of communication66%
Quality of help79%
Customer votes6,751
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Sirius/XM's Best Toll-Free/800 Customer Phone Number

This is Sirius/XM's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sirius/XM agent. This phone number is Sirius/XM's Best Phone Number because 82,086 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-635-5027 include Change Services, Cancel My Services, Recover Account, Streaming or Download Trouble, Dispute a Charge and other customer service issues. The Sirius/XM call center that you call into has employees from Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York and is open 24 hours, 7 days according to customers. In total, Sirius/XM has 6 phone numbers. It's not always clear what is the best way to talk to Sirius/XM representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Sirius/XM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Sirius/XM, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Sirius/XM Customer Service page for more information.
Sirius/XM Customer Service

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