Toll-free · Calling this Sephora number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sephora phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Here is how our research team describes the way the Sephora phone system greets you: Product or beauty advice, press 1. For new orders, press 2. Customer service, press 3. Billing and payments, press 4. Gift card balance, press 5. For all other questions, press 0 or stay on the line.
Below are some clips we've found from Sephora's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sephora.
Please choose from the following options so we may best direct your call.
For product or beauty advice, press one.
For new order placement, press two."
Excerpt from a call with Sephora
Wednesday, April 10, 2024 5:06 PM
The first phone menu
"Thank you for calling Sephora.
Please choose from the follow following options so we may best direct your call.
If you would like to hear the options again, press nine.
For product or beauty advice, press one.
For new order placement, press two.
For customer service, press three.
For inquiries related to our Sephora private label or Sephora Visa credit card, including billing, payment, or the status of your application, press four."
Excerpt from a call with Sephora
Monday, April 15, 2024 2:50 PM
What are the hours and when should I call?
Sephora operates the call center for this 877-737-4672 phone number Mon-Fri 5am-9pm, Sat-Sun 6am-9pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sephora phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sephora staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sephora is Sunday.The most busy day to call is Monday, which averages 183% more phone calls by comparison.Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Sephora is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sephora staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Sephora number?
Below is a sample of recent calls to Sephora, and their purpose. Are any of these similar to the reason you are trying to call?
Order cancellation and expedited shipping: "I placed an order online, can I cancel it and expedite shipping for a birthday gift?"
- From a call lasting 4m 31s , Apr 10, 2024 5:06 PM
Makeup advice: "I need a good contour recommendation for my skin tone."
- From a call lasting 1m 11s , Feb 19, 2024 6:57 PM
More Ways to Contact Sephora Customer Service
There are of course other ways to contact Sephora customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Sephora provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sephora customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sephora's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sephora agent. This phone number is Sephora's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-737-4672 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sephora first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Sephora has 2 phone numbers. It's not always clear what is the best way to talk to Sephora representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sephora. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sephora. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.