How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Security Service Federal Credit Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the Security Service Federal Credit Union phone system greets you: Account info, transfer funds, change access code - press 1. Place or remove freeze, report intent to travel - press 2. Credit card payments or transactions - press 3. To make a payment or hear info on a loan or line of credit - press 4. Apply for a loan or credit card - press 5. Report a lost or stolen card - press 6. To apply for a loan or additional services - press 7. To speak to a representative - press 0.
Below are some clips we've found from Security Service Federal Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"SSFCU will not send a text or phone call asking you for a onetime passcode PIN, online login, password, username, or personal information.
Never ever share a text one time PIN with anyone.
Scammers can imitate our phone number and text messages.
Report suspicious activity to report phishing at s s at c u dot org.
Thank you for calling Security Service Federal Credit Union's call plus service.
For account information, to transfer funds, or to change your access code, say account information or press one.
To place or remove a freeze on a debit or credit card to enter your account number, personal debit card number, or member ID, say or press one."
Excerpt from a call with Security Service Federal Credit Union
Tuesday, March 19, 2024 10:59 PM
They may ask you to say or enter information
"To use your Social Security number, please say or enter your member ID."
Excerpt from a call with Security Service Federal Credit Union
Tuesday, March 19, 2024 10:59 PM
The first phone menu
"SSFCU will not send a text or phone call asking you for a onetime passcode PIN, online login, password, username, or personal information.
Never ever share a text one time PIN with anyone.
Scammers can imitate our phone number and text messages.
Report suspicious activity to report phishing at s s f c u dot org.
Thank you for calling Security Service Federal Credit Union's call plus service.
For account information, to transfer funds, or to change your access code, say account information.
To verify funds or learn about additional services, say additional services or press seven.
To speak with a representative, say representative or press zero.
Or press one.
To place or remove a freeze on a debit or credit card or notify us of your intent to travel, say freeze remove freeze, travel, or press two.
For credit card payments, transactions, or information, say credit card or press three.
To make a payment or hear information on a loan, line of credit, or mortgage, say loan or press four."
Excerpt from a call with Security Service Federal Credit Union
Wednesday, April 17, 2024 2:59 PM
What are the hours and when should I call?
Security Service Federal Credit Union operates the call center for this 800-527-7328 phone number Mon-Fri 9am-5:30pm, Sat 9am-1pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Security Service Federal Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Security Service Federal Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Security Service Federal Credit Union is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Security Service Federal Credit Union is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Security Service Federal Credit Union staffs the call center well on Monday.
Why call this Security Service Federal Credit Union number?
Below is a sample of recent calls to Security Service Federal Credit Union, and their purpose. Are any of these similar to the reason you are trying to call?
Stop payment request: "Is there any way I could put a stop payment on there or just not authorize the payment to come out?"
- From a call lasting 4m 32s , Feb 16, 2024 8:51 PM
Assistance with setting up autopay: "I just created a new account and I can't figure out how to set it up for autopay."
- From a call lasting 9m 42s , Feb 15, 2024 11:59 PM
More Ways to Contact Security Service Federal Credit Union Customer Service
There are of course other ways to contact Security Service Federal Credit Union customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Security Service Federal Credit Union customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Security Service Federal Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Security Service Federal Credit Union agent. This phone number is Security Service Federal Credit Union's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-527-7328 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Security Service Federal Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Security Service Federal Credit Union has 1 phone number. It's not always clear what is the best way to talk to Security Service Federal Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Security Service Federal Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Security Service Federal Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.