Sears Delivery Customer Service

Phone Number & Contact Information

If you're calling about an upcoming delivery or in installation appointment or have general questions related to Sears home delivery, press one.
For orders placed online at sears dot com or came dot com that are not being delivered by Sears Home delivery, press two."

My Experience Calling 800-732-7747

By Adam Goldkamp

Mar 20, 2024

I'm looking at a Sears fridge, but before I make any purchases I want to learn more about their delivery service and see if installation is a possibility. I have no idea how to install a fridge or how to dispose of an old one, so I want to make sure that Sears can help me with that process. That's why I ended up on the phone with the delivery company.

When I called, immediately a voice assistant picked up and gave me a long list of options which included, "

Thank you for calling Sears. 

If you are calling about an upcoming delivery or installation appointment, or have general questions related to Sears home delivery, press 1. For orders placed online at Sears.com or Kmart.com that are not being delivered by Sears.com, press 2. For products that have been delivered but however are not functioning as expected or to schedule an in-home repair appointment, press 3. If you are calling about parts orders placed at Sears.com, press 4. For home warranties and agreements, press 5. For all other inquiries, press 6."

I chose option 1 since I had a general question, and this took me to another long directory list that included, "For confirmation of your delivery date or to change your delivery date, press 1. If you are calling to purchase installation or inquire about pricing and options, press 2. If you are inquiring about a previously purchased installation, press 3. For repair service, press 4. For parts orders or parts questions, press 5. If you are an insurance provider, installer, or agent, press 6. If you are a Sears retail partner, press 7." This time I pressed 2 and it took me to a hold line. After about ten minutes I was able to talk to someone who explained the process and then transferred me over to sales to complete the process. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Sears Delivery's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears Delivery agent. This phone number is Sears Delivery's best phone number because 9,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-732-7747 include Setup Delivery, Refund a Charge, Change Delivery, Account Access, Update Account Info and other customer service issues. Rather than trying to call Sears Delivery first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sears Delivery has 1 phone number. It's not always clear what is the best way to talk to Sears Delivery representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sears Delivery. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears Delivery. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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