How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sears Credit Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3 or enter your card number.
Here is how our research team describes the way the Sears Credit Card phone system greets you: How would you like to access your account info? Press 1 to use your account number. Press 2 to use your social security number. If you would like to apply for a new account, press 3.
Below are some clips we've found from Sears Credit Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"I understand you would like to speak with someone.
To accurately direct this call, I will need a little more information.
In a few words, please tell me the reason you called."
Excerpt from a call with Sears Credit Card
Wednesday, March 13, 2024 3:49 AM
They may ask you to enter information with the dial pad
"I can assist with your payment, but first, let me access your account.
How would you like to access your account information?
To use your account number, say account number or press one.
To use your Social Security number, say Social Security number or press two.
If you are not please enter or speak the primary cardholder's full nine digit Social Security number one digit at a time."
Excerpt from a call with Sears Credit Card
Thursday, February 22, 2024 9:26 AM
They may ask you to say or enter information
"I can assist with your balance, but first, let me access your account.
You are now in our touch tone system.
To access our speech enabled system, press star star at any time.
Or say speech now."
Excerpt from a call with Sears Credit Card
Tuesday, March 19, 2024 1:39 PM
The first phone menu
"Thank you for calling Sears credit card services This call may be monitored or recorded.
How can I help you today?
I can assist with your payment, but first, let me access your account.
How would you like to access your account information?
To use your account number, say account number or press one.
To use your Social Security number, say Social Security number or press two."
Excerpt from a call with Sears Credit Card
Thursday, February 22, 2024 9:26 AM
What are the hours and when should I call?
Sears Credit Card operates the call center for this 800-669-8488 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 686 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sears Credit Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sears Credit Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sears Credit Card is Sunday.The most busy day to call is Thursday, which averages 214% more phone calls by comparison.Again, this is based on a sample of 686 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Sears Credit Card is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sears Credit Card staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Sears Credit Card number?
Below is a sample of recent calls to Sears Credit Card, and their purpose. Are any of these similar to the reason you are trying to call?
Asking about Sears Compass: "Can you provide information about the Sears Compass?"
- From a call lasting 2m 49s , Apr 10, 2024 2:49 PM
Billing inquiries: "Questions about my bill."
- From a call lasting 4m 20s , Apr 7, 2024 12:48 AM
Reporting lost card: "I need to report my credit card as lost or stolen."
- From a call lasting 1m 25s , Apr 5, 2024 8:00 PM
Making payment with checking account: "I'd like to make with my checking account and I want to pay four hundred dollars."
- From a call lasting 10m 11s , Apr 3, 2024 4:37 PM
Making a payment: "I would like to make a payment."
- From a call lasting 2m 47s , Apr 1, 2024 2:03 PM
Requesting account information: "I need information regarding an account."
- From a call lasting 3m 32s , Mar 28, 2024 6:10 PM
Payment inquiry: "Is my payment due today, right, the twenty fifth?"
- From a call lasting 11m 41s , Mar 26, 2024 1:10 AM
Reporting fraudulent charge: "I have a fraudulent charge that I'm reporting on my card."
- From a call lasting 4m 50s , Mar 23, 2024 2:48 AM
Making payment: "I need to make a payment on my account."
- From a call lasting 1m 18s , Mar 22, 2024 3:11 PM
Checking credit line: "Need to check my credit line on my Sears card."
- From a call lasting 2m 39s , Mar 15, 2024 2:51 PM
More Ways to Contact Sears Credit Card Customer Service
There are of course other ways to contact Sears Credit Card customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Sears Credit Card customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sears Credit Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears Credit Card agent. This phone number is Sears Credit Card's best phone number because 48,690 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-8488 include Lower my interest rate, Cancel my account, Dispute charge, Make a payment, Replacement card and other customer service issues. The Sears Credit Card call center that you call into has employees from Colorado, Florida and is open 24 hours, 7 days according to customers. In total, Sears Credit Card has 1 phone number. It's not always clear what is the best way to talk to Sears Credit Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sears Credit Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sears Credit Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.