Toll-free · For the RoadLoans Credit/Funding Call Center ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Santander USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0 repeatedly OR wait and Press 6. For help with Titles.
Below are some clips we've found from Santander USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Santander Consumer USA. Please be aware that this communication is from a debt collector.
This is an attempt to collect a debt, and any information obtained will be used for that purpose.
Calls are monitored and recorded for quality assurance purposes.
Press one for English or two for Spanish.
Did you know that Press one for payoff related questions."
Excerpt from a call with Santander USA
Wednesday, February 21, 2024 7:05 PM
What are the hours and when should I call?
Santander USA operates the call center for this 800-526-0157 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 207 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Santander USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Santander USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Santander USA is Sunday.The most busy day to call is Monday, which averages 214% more phone calls by comparison.Again, this is based on a sample of 207 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Santander USA is Wednesday.
Why call this Santander USA number?
Below is a sample of recent calls to Santander USA, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting lien release: "I really just need my lien release. It can be emailed. It can be faxed. I don't care."
- From a call lasting 5m 59s , Mar 8, 2024 6:12 PM
More Ways to Contact Santander USA Customer Service
There are of course other ways to contact Santander USA customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Santander USA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Santander USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Santander USA agent. This phone number is Santander USA's best phone number because 4,032 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-526-0157 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Santander USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Santander USA has 5 phone numbers. It's not always clear what is the best way to talk to Santander USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Santander USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Santander USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.