How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Saks Fifth Avenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative."
Here is how our research team describes the way the Saks Fifth Avenue phone system greets you: Are you calling about an existing order?
Below are some clips we've found from Saks Fifth Avenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Saks Fifth Avenue. For the fastest service, we recommend using support dot saks dot com you're calling to request a price match, to start a return, or to check your order status.
Are you calling about an existing order?
Please say your order number or type it followed by the pound sign."
Excerpt from a call with Saks Fifth Avenue
Thursday, January 11, 2024 10:15 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Saks Fifth Avenue.
For the fastest service, we recommend using support dot Saks dot com if you're calling to request a price match, to start a return, or to check your order status.
Are you calling about an existing order?
In a few words, please tell me what else you are calling about."
Excerpt from a call with Saks Fifth Avenue
Tuesday, March 19, 2024 4:27 PM
What are the hours and when should I call?
Saks Fifth Avenue operates the call center for this 877-551-7257 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Saks Fifth Avenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Saks Fifth Avenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Saks Fifth Avenue is Wednesday.The most busy day to call is Tuesday, which averages 54% more phone calls by comparison.Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Saks Fifth Avenue is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Saks Fifth Avenue staffs the call center well on Wednesday.
Why call this Saks Fifth Avenue number?
Below is a sample of recent calls to Saks Fifth Avenue, and their purpose. Are any of these similar to the reason you are trying to call?
Return label request: "I was wondering if you could send me the prepaid label for a return."
- From a call lasting 10m 10s , Feb 26, 2024 8:28 PM
Wrong size dress: "Hi. I had ordered a dress for an event and they sent me a size six instead of a size eight."
- From a call lasting 5m 22s , Feb 8, 2024 5:57 PM
Order status inquiry: "I'm trying to find out where an order is that I ordered."
- From a call lasting 8m 47s , Jan 29, 2024 9:03 PM
Product inquiry: "I'm looking for a men's roma coin silk bomber jacket by Allen Neiman."
- From a call lasting 12m 8s , Jan 11, 2024 10:15 PM
Order inquiry for express shipping: "I want to order something, and I want it to be sent to me in express mail."
- From a call lasting 11m 12s , Jan 7, 2024 7:12 PM
More Ways to Contact Saks Fifth Avenue Customer Service
There are of course other ways to contact Saks Fifth Avenue customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Saks Fifth Avenue provides this option.
Some customer service teams, like that of Saks Fifth Avenue, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Saks Fifth Avenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Saks Fifth Avenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Saks Fifth Avenue agent. This phone number is Saks Fifth Avenue's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-551-7257 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Saks Fifth Avenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Saks Fifth Avenue has 1 phone number. It's not always clear what is the best way to talk to Saks Fifth Avenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Saks Fifth Avenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Saks Fifth Avenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.