SafeLink Wireless Phone Number

Call SafeLink Wireless customer service faster with GetHuman

  • Calls SafeLink Wireless's Customer Service department
  • The average hold time is 21m
  • Hours are Mon-Sat 8am-10pm, Sun 8am-7pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Check Application Status, Lost or Broken Phone, Activate Account, Device Support, and Technical Support.
  • Reach a live SafeLink Wireless agent: Press 1, then keep pressing 0 until you are transferred
  • What you hear when you call: If you live in California, press 2.

Calling SafeLink Wireless Customer Care at 800-723-3546

Oct 6, 2023

After spending significant amounts of time on the phone with Safelink, I'm fairly certain that you cannot apply or talk to a real person via this phone number. I tried to set up the service for my father, but we don't live together and I had some questions before I went through the application process. He lives away from the family, but I thought that he should be eligible for a free phone and this would help, since he's on a limited income. 

I called the number and it stated: "Thank you for calling Safelink Wireless," followed by the standard Spanish message and a note that the call might be recorded for quality assurance. It then added that due to a change in federal regulations, you need to make a phone call, text, or use Wi-Fi at least once every 30 days to keep the SafeLink services access. 

Then it finally said, "If you live in CA, press 2." There was a long pause, and since my father didn't, I waited. Then it said:

"Great news, you may be eligible to get a new phone. To apply for Lifeline Services, verify eligibility, or check the status of your phone, press 1.To add or buy airtime press 2. To transfer your number or benefits, press 3. To change your phone number, press 4. To change your current service plan benefits, press 5. For information about your current plan, press 6. For other services including technical support, press 7. To purchase phones, sim cards, or phone accessories, press 8." 

I chose option 1, and it told me to press 1 for English and reminded me calls are recorded. Then it stated:

"Benefits and eligibility vary by zipcode. It costs absolutely nothing. Once qualified we will send you a SIM card to place in your phone. Please note that you must have a compatible or unlocked phone. To apply or see additional information, visit our page www.safelink.com."

It then told me:

"to listen to this information again, press 1. To listen to more options, press 2. I chose 2 and then it offered me more options. It stated, "To apply, press 1. To obtain more information about how to recertify, press 2. To her information about plan options, press 3. To check the status of an application, press 4. If you have not received your monthly minutes or need technical support, press 5."

I pressed one, and then it started to script about benefits and eligibility and led me back to the same menu. After another attempt, I realized it just cycles and that there isn't going to be someone to talk to. I gave up and resigned myself to the fact I would have to apply online.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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How to call SafeLink Wireless

SafeLink Wireless Customer Phone Number 800-723-3546 - Stats

Phone number to dial800-723-3546
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 8am-10pm, Sun 8am-7pm EST
Best time to dial8:15am
Average wait21 minutes
Current wait25 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication49%
Quality of help59%
Customer votes46,926
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink Wireless's Best Toll-Free/800 Customer Phone Number

This is SafeLink Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SafeLink Wireless agent. This phone number is SafeLink Wireless's Best Phone Number because 338,994 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-723-3546 include Check Application Status, Lost or Broken Phone, Activate Account, Device Support, Technical Support and other customer service issues. The SafeLink Wireless call center that you call into has employees from California, Georgia, India and is open Mon-Sat 8am-10pm, Sun 8am-7pm EST according to customers. In total, SafeLink Wireless has 2 phone numbers. It's not always clear what is the best way to talk to SafeLink Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to SafeLink Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Technical Support800-378-1684

Beyond the Phone Number

There are other ways to get in touch with SafeLink Wireless, including live chat and their website / help desk. Visit our SafeLink Wireless Customer Service page for more information.
SafeLink Wireless Customer Service

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