Toll-free · Press 5 at the first menu for a Representative. · Need help with online check-in, beverage package, or any web-related tech support? Press 2. For travel agents or guests currently booked with a travel agent, press 3. For current registration or online courtesy hold, press 4. If you're ready to begin planning your Caribbean adventure, press 5. For inquiries about past sailings, press 6.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Royal Caribbean Cruise Lines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Royal Caribbean Cruise Lines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Royal Caribbean International.
To provide you with the highest quality of service, your call may be monitored or recorded.
Due to cruising demand, we are experiencing high call volume.
Please bear with us. Many questions can be answered w w w dot royal caribbean dot com slash f a q.
If you know your party's five digit extension, press one.
Traveling today and need assistance? Press two."
Excerpt from a call with Royal Caribbean Cruise Lines
Saturday, February 17, 2024 5:41 PM
The first phone menu
"Thank you for calling Royal Caribbean International.
To provide you with the highest quality of service, your call may be monitored or recorded.
Due to cruising demand, we are experiencing high call volume.
Please bear with us. Many questions can be answered w w w dot royal caribbean dot com slash f a q.
Already sailed and calling about your past cruise?
If you know your party's five digit extension, press one.
Traveling today and need assistance? Press two.
To redeem your future cruise credit, visit royal caribbean dot com slash redeem or press three.
For questions about your upcoming cruise, press four.
Press five."
Excerpt from a call with Royal Caribbean Cruise Lines
Sunday, March 31, 2024 12:54 PM
After you press 2
"Thank you for calling the emergency travel team.
An exclusive service for guests who have purchased their air directly with us.
Please listen to the following options before making your selection.
If you have purchased Air independently via an airline directly or through a travel website, not using Royal Air to see or flights by celebrity, please press one.
If you have purchased your Air with Royal Air to Sea or Flights by Celebrity, please press two."
Excerpt from a call with Royal Caribbean Cruise Lines
Sunday, March 31, 2024 12:52 PM
After you press 4
"Already sailed and calling about your past cruise?
If you are a travel adviser or a guest currently booked with a travel adviser, please press one.
If you booked directly with Royal Caribbean or you are ready to begin planning your new Royal Caribbean adventure, please press two."
Excerpt from a call with Royal Caribbean Cruise Lines
Thursday, April 4, 2024 2:43 PM
What are the hours and when should I call?
Royal Caribbean Cruise Lines operates the call center for this 800-256-6649 phone number Mon-Thur 24 hours, 7 days, Fri 12am-9pm, Sat 9am-6pm, Sun 9aam-12am ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,058 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Royal Caribbean Cruise Lines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Royal Caribbean Cruise Lines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Royal Caribbean Cruise Lines is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 1,058 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Royal Caribbean Cruise Lines is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Royal Caribbean Cruise Lines staffs the call center well on Wednesday.
Why call this Royal Caribbean Cruise Lines number?
Below is a sample of recent calls to Royal Caribbean Cruise Lines, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about casino spending: "I need to get a total amount that I have spent in your casinos on the one I did in January and then on the Harmony."
- From a call lasting 33m , Apr 5, 2024 2:56 PM
Room assignment issue: "I honestly thought I would have an ocean view that I could sit out there and talk to him."
- From a call lasting 6m 25s , Mar 28, 2024 2:11 PM
Inquiring about room options: "I'm wondering if it would be cheaper to book an interior stateroom for my grandkids instead of having them in the room with us."
- From a call lasting 13m 50s , Feb 25, 2024 4:50 PM
Requesting drink package refund: "The reason of my call is to get a refund on the drink package that I purchased."
- From a call lasting 10m 11s , Feb 17, 2024 5:41 PM
Inquiry about cruise to Jamaica: "Do y'all have a cruise going to Jamaica out of Galveston?"
- From a call lasting 10m 8s , Jan 19, 2024 9:33 PM
I recently took a Royal Caribbean International cruise, and while it was great fun, I think that I may have left my tablet in my room. I don't want to wait too long to deal with the issue, because I don't want it to get misplaced. Calling them seemed like the quickest way to get an answer, so I went ahead and called this line. I know that Royal Caribbean probably gets a lot of phone calls about booking cruises, changing reservations, etc, but I was willing to wait on hold if I had to.
When I called, I was greeted by a virtual assistant who stated, "Thank you for calling Royal Caribbean International. Due to high demand, we are experiencing high call volume. Please bear with us. Many questions can be answered on our website. If you know your party's five-digit extension, press 1. Traveling today and need assistance, press 2. To review your cruise credits, press 3. For questions about your upcoming cruise, press 4. Already sailed and calling about your past cruise, Press 5."
I chose 5 since I had already sailed, and then I was given two more options, "If you would like a copy of your sea pass or onboard statement, press 1. To speak with someone, please stay on the line." I didn't need my statement, so I stayed on the line and then I was given two more choices, "If you are calling about what appears to be a duplicate charge, press 1. Otherwise, stay on the line to talk to an agent."
Before I was placed on hold, a message stated that I could go online to report a lost item. However, I already did that and was calling to escalate my claim, so I stayed on the line. Hold music started to play and another recorded voice told me it would be 20 minutes to talk to someone. It did take about 20 minutes, but the customer service representative was very pleasant and outlined what I could expect following my claim.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Royal Caribbean Cruise Lines Customer Service
There are of course other ways to contact Royal Caribbean Cruise Lines customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Royal Caribbean Cruise Lines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Royal Caribbean Cruise Lines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Royal Caribbean Cruise Lines agent. This phone number is Royal Caribbean Cruise Lines's best phone number because 6,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-256-6649 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Royal Caribbean Cruise Lines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Royal Caribbean Cruise Lines has 2 phone numbers. It's not always clear what is the best way to talk to Royal Caribbean Cruise Lines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Royal Caribbean Cruise Lines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Royal Caribbean Cruise Lines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
