Roku Customer Service

Phone Number & Contact Information

816-272-8106
Calls Customer Service·Most popular Roku number
Q:How do I get a live human at Roku?
A:Press 1
Q:Does Roku offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 16 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timeslive chat

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Roku phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Here is how our research team describes the way the Roku phone system greets you: Technical support, press 1. Manage account, press 2. For any other product or service questions, press 3.

What are the hours and when should I call?

Roku operates the call center for this 816-272-8106 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 17,978 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roku phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roku staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roku is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 17,978 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Roku is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roku staffs the call center well on Monday.

My Experience Calling 816-272-8106

Oct 5, 2023

Calling Roku for customer service was a mixed-bag experience for me. While the directory was short and I was able to get to a customer service agent in very little time, I have a feeling support is outsourced and it impacted the experience as a customer. It was hard to understand the agent I was sent to, and there was a lot of static in the background that persisted even once I pointed it out. Thus, while I did eventually get help, I think it was a struggle for both of us on both ends of the phone line. 

This is slightly disappointing because I feel like thousands of people probably call Roku every day. Most Smart TVs now have Roku built into them, and the brand itself has ventured out quite a bit and now includes things like cameras and doorbells. Therefore, I would expect them to have a more professional experience for customers than they did. It would have been better to wait a few extra minutes on the phone versus getting to someone quickly and we don't understand each other. Even having a better phone line connection would have been a step up. 

When I first called, a recorded message said, "Thank you for calling Roku. Your call may be recorded for training purposes." It then told me "For technical support, press 1. For help with your Roku account, recent changes, or subscriptions, press 2. For any other product or service options, press 3." I thought for a moment, and my main issue was that I couldn't get certain functions of Roku to work with my television, so I chose technical support. Had I needed help with sales, maybe the customer support team would have been local, but I can't say for sure. 

After choosing technical support, the recorded message gave me another list of options that stated, " If you're having trouble with your TV, streaming device or audio, press 1. For help with cameras, doorbells or any other smart home devices, press 2." I obviously pressed 1, since my issue was with my TV, and the recorded message stated, "An agent will be with you shortly."

This was the impressive part, as the classical music literally only played for about two seconds before I heard a heavily accented voice say, "Thank you for choosing Roku, this is Vishnu." Vishnu worked hard at troubleshooting with me, and we did figure it out. However, his accent made it hard for me to understand him and there was a lot of static noise on the line that made it even harder to understand each other. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Roku Customer Service

There are of course other ways to contact Roku customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Roku provides this option.
X (formerly Twitter)
https://twitter.com/RokuSupport - Technical Support
Use the link to connect with customer service through Twitter
Roku, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Roku's website
As a last, sometimes only, resort- Roku customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's best phone number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Roku. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat With A Help Expert

More Company Phone Numbers

Duke Energy (NC & SC)'s Phone NumberChase Auto Finance's Phone NumberPandora Radio's Phone Number
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
  1. Phone Numbers & Contact Info › 
  2. Roku