This is the line for small business. It gets you to a representative in a quarter of the time it usually takes when you call the consumer line. Keep insisting this is the number you got and they will help you.
Anonymous: “i wanted to sign up for new connection and was...”
Waited: 7 mins
Why should I comment about customer care at 800-246-2408?
First, as customers we can all benefit by learning from each other. Any information you find here that is helpful was provided by another Reliant Energy customer.
Second, we need to keep companies like Reliant Energy in check. If there is a common problem or complaint related to customer service, we need to make each other aware, and ensure that they are listening.