REI Phone Number

Call REI customer service faster with GetHuman

  • Calls REI's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 5am-10pm, Sat-Sun 6am-9pm PST
  • The best time to call is 9:30am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live REI agent: Say "Representative", then say "Calling about something else", and wait to be transferred to a representative.
  • What you hear when you call: What can I help you with today?

What to expect when you call

They may ask you to say or enter information
"Thanks for calling REI. What can I help you with today? You can say product advice, help placing a new order, REI member account, existing order, or more options."
Excerpt from a call with REI
Friday, March 1, 2024 8:43 PM
The first phone menu
"Thanks for calling REI. What can I help you with today? You can say product advice, help placing a new order, REI member account, existing order, or more options. Sorry. You can say product advice, help placing a new order, REI member account, existing order, or more options. Which of these can I help you with today? I still didn't hear that. Let's try this.
If you are calling for product advice, press one.
For help placing a new order, press two.
If you're calling about an REI member account, press three.
For status or help with an existing order, press four."
Excerpt from a call with REI
Wednesday, March 6, 2024 6:12 PM

REI Customer Phone Number 800-426-4840 - Stats

Phone number to dial800-426-4840
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 5am-10pm, Sat-Sun 6am-9pm PST
Best time to dial9:30am
Average wait2 minutes
Current wait2 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat
Quality of communication72%
Quality of help78%
Customer votes671
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

REI's Best Toll-Free/800 Customer Phone Number

This is REI's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a REI agent. This phone number is REI's Best Phone Number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-426-4840 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call REI first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, REI has 1 phone number. It's not always clear what is the best way to talk to REI representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting REI - by phone or otherwise

While 800-426-4840 is REI's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help at rei.com for Customer Service. If you think this information is inaccurate or know of other ways to contact REI please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for REI.

What is GetHuman's Relationship to REI?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like REI. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with REI, including live chat and their website / help desk. Visit our REI Customer Service page for more information.
REI Customer Service

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