Toll-free · Keep pressing "0" repeatedly. · If you are a patient, policy holder, or calling from an insurance company, press 1. If calling from a doctor's office or as a sales representative, press 2. To obtain pricing for lab tests, press 3. For answers to FAQs, press 4. For general billing questions, press 5.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Quest Diagnostics - NY, NJ phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then press 5. Next, say "Representative."
Here is how our research team describes the way the Quest Diagnostics - NY, NJ phone system greets you: If you are a patient, press 1. If you know your party's extension, press 2, or briefly tell me what you are calling about.
Below are some clips we've found from Quest Diagnostics - NY, NJ's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Is that right?
My mistake.
Please tell me what you're calling about. For example, you can to help me route your call, please say which describes you best, a patient, a physician office, To find a location near you or hear hours of operation, say location or press one."
Excerpt from a call with Quest Diagnostics - NY, NJ
Thursday, February 29, 2024 9:51 PM
The first phone menu
"Thank you for calling Quest Diagnostics. Your call may be monitored or recorded.
Or please tell me briefly what you're calling about.
If you are a patient, press one.
If you know your party's extension, press three."
Excerpt from a call with Quest Diagnostics - NY, NJ
Saturday, March 30, 2024 2:15 AM
What are the hours and when should I call?
Quest Diagnostics - NY, NJ operates the call center for this 866-697-8378 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quest Diagnostics - NY, NJ phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quest Diagnostics - NY, NJ staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Quest Diagnostics - NY, NJ is Saturday.The most busy day to call is Friday, which averages 500% more phone calls by comparison.Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Quest Diagnostics - NY, NJ is Tuesday.
Why call this Quest Diagnostics - NY, NJ number?
Below is a sample of recent calls to Quest Diagnostics - NY, NJ, and their purpose. Are any of these similar to the reason you are trying to call?
Confirming blood work orders: "Can we just make sure that both doctors have sent the orders to them?"
- From a call lasting 6m 43s , Feb 14, 2024 3:52 PM
Billing inquiry TRICARE adjustment: "I'm calling about the bill because I talked with TRICARE, and then they said that they are needing to reprocess or readjust or do some type of adjustment on the bill."
- From a call lasting 18m 7s , Jan 22, 2024 6:45 PM
Requesting missing test results: "I went to Quest Lab to have blood worked on January third at eight fifteen, but I looked on my portal, and they have nothing on there, no results at all."
- From a call lasting 9m 38s , Jan 11, 2024 3:57 PM
More Ways to Contact Quest Diagnostics - NY, NJ Customer Service
There are of course other ways to contact Quest Diagnostics - NY, NJ customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Quest Diagnostics - NY, NJ will reply our your email.
As a last, sometimes only, resort- Quest Diagnostics - NY, NJ customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Quest Diagnostics - NY, NJ's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Quest Diagnostics - NY, NJ agent. This phone number is Quest Diagnostics - NY, NJ's best phone number because 3,474 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-697-8378 include Overcharge, Test Result, Track a Result, Billing, Schedule a Test and other customer service issues. Rather than trying to call Quest Diagnostics - NY, NJ first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Quest Diagnostics - NY, NJ has 2 phone numbers. It's not always clear what is the best way to talk to Quest Diagnostics - NY, NJ representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Quest Diagnostics - NY, NJ. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Quest Diagnostics - NY, NJ. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.