Prometric Phone Number

Call Prometric customer service faster with GetHuman

  • Calls Prometric's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:30am
  • Popular issues for this call center: Get Test Results, Get Certification, Schedule Exam, Reschedule Exam, and Find Test Center.
  • Reach a live Prometric agent: Press 2 at the first menu. Must choose option 1-4, then wait on line until transferred to a representative.
  • What you hear when you call: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Prometric. You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes. Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering, scheduling, and administering tests, and processing test results on behalf of our clients. The test sponsor for your test. Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam. And other exam services provided to you and the test sponsor. We have taken appropriate measures to ensure that your personal data is secure. This processing is necessary to administer a test, and we cannot register you if you do not agree. You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com. By remaining on the line, you're acknowledging that you understand and agree to the policy set out in the Prometric Privacy Policy. Including the processing of your personal data to the United States where applicable. On your test date, please check your email including spam or junk folder before leaving to the testing center. While we do our very best to ensure a smooth testing experience from time to time, internal or external factors may cause your exam to be rescheduled. We will contact you via email if this situation occurs. If you would like to hear the pro security message, press one. If you would like to bypass the security message, press two. If you are calling to schedule an exam with accommodations that are generally covered under the American's Disability Act, which requires preapproval and documentation of"
Excerpt from a call with Prometric
Tuesday, January 9, 2024 3:48 PM
The first phone menu
"Thank you for calling Prometric. You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes. Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering scheduling, and administering tests and processing test results on behalf of our clients, the test sponsor for your test. Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam and other exam services provided to you and the test sponsor. We have taken appropriate measure to ensure that your personal data is secure. This processing is necessary to administer a test, and we cannot register you if you do not agree. You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com. By remaining on the line, you're acknowledging that you understand and agree to the policy set out in the Prometric privacy policy. Including the processing of your personal data to the United States where applicable. On your test date, please check your email including spam or junk folder before leaving to the testing center. While we do our very best to ensure smooth testing experience from time to time, Internal or external factors may cause your exam to be rescheduled. We will contact you via email if this situation occurs.
If you would like to hear the Prometric security message, press one.
If you would like to bypass the security message, press two."
Excerpt from a call with Prometric
Tuesday, March 5, 2024 6:48 PM

Prometric Customer Phone Number 800-775-3926 - Stats

Phone number to dial800-775-3926
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:30am
Average wait33 minutes
Current wait37 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web
Quality of communication57%
Quality of help86%
Customer votes6,130
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Prometric's Best Toll-Free/800 Customer Phone Number

This is Prometric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prometric agent. This phone number is Prometric's Best Phone Number because 21,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-775-3926 include Get Test Results, Get Certification, Schedule Exam, Reschedule Exam, Find Test Center and other customer service issues. The Prometric call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Prometric has 5 phone numbers. It's not always clear what is the best way to talk to Prometric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Prometric - by phone or otherwise

While 800-775-3926 is Prometric's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Prometric customers, is by calling their 866-776-6387 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via 866-776-6387 for Corporate Offices. If you think this information is inaccurate or know of other ways to contact Prometric please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Prometric.

What is GetHuman's Relationship to Prometric?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Prometric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Prometric, including live chat and their website / help desk. Visit our Prometric Customer Service page for more information.
Prometric Customer Service

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