Toll-free · Wait on the line for assistance. · Enter the 5 digits of your Social Security number to help locate your account.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Principal Financial phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, next enter SSN, then a rep comes after a few moments.
Here is how our research team describes the way the Principal Financial phone system greets you: Enter the 9 digits of your full Social Security number to help locate your account.
Below are some clips we've found from Principal Financial's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Just a moment, please.
Enter the full nine digits of your Social Security number to help locate your account."
Excerpt from a call with Principal Financial
Thursday, April 11, 2024 5:16 PM
The first phone menu
"Just a moment, please.
Enter the full nine digits of your Social Security number to help locate your account.
If you do not want to enter your number, stay on the line for assistance.
Enter the full nine digits of your Social Security number to help locate your account.
If you do not want to enter your number, stay on the line for assistance.
For questions on your retirement, insurance, or investments, say account or press one.
For website and mobile app, say website or press two."
Excerpt from a call with Principal Financial
Thursday, April 11, 2024 5:16 PM
What are the hours and when should I call?
Principal Financial operates the call center for this 800-986-3343 phone number Mon-Fri 7am-7pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Principal Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Principal Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Principal Financial is Wednesday.The most busy day to call is Friday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Principal Financial is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Principal Financial staffs the call center well on Wednesday.
Why call this Principal Financial number?
Below is a sample of recent calls to Principal Financial, and their purpose. Are any of these similar to the reason you are trying to call?
Login troubleshooting: "It's not accepting my tax word to my four zero one account."
- From a call lasting 27m 23s , Feb 28, 2024 9:05 PM
Retirement options inquiry: "I wanna know if I can retire some of my money."
- From a call lasting 6m 2s , Feb 8, 2024 6:37 PM
Account assistance: "Oh, my account."
- From a call lasting 5m 35s , Jan 9, 2024 7:20 PM
More Ways to Contact Principal Financial Customer Service
There are of course other ways to contact Principal Financial customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Principal Financial customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Principal Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Principal Financial agent. This phone number is Principal Financial's best phone number because 3,534 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-986-3343 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Principal Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Principal Financial has 2 phone numbers. It's not always clear what is the best way to talk to Principal Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Principal Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Principal Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.