How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Primerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Here is how our research team describes the way the Primerica phone system greets you: For a mutual fund account, press 1. For a life insurance policy, press 2. Otherwise, hold on the line to be connected to shareholder services.
Below are some clips we've found from Primerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one.
For your Primerica life insurance policy, press two.
Otherwise, please hold on the line to be connected thank you for calling the Primerica assistance line."
Excerpt from a call with Primerica
Tuesday, January 2, 2024 5:41 PM
They may ask your reason for calling (instead of a menu)
"You can also say, I want
Could I have your account number, please?
Unfortunately, our call center is closed at this time.
If you need to speak to a customer service representative, please hang up and call us back later.
Otherwise in your own words, please tell me the reason for your call."
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM
They may ask you to say or enter information
"Thank you for calling Primerica.
If you are calling regarding your mutual fund account with Primerica, press one.
For your
Thank you for calling Primerica. If you're calling as a broker or adviser, press star.
Otherwise, to access your account, could you say or enter your Social Security number, please?"
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM
The first phone menu
"Otherwise, please hold on the line to be connected to Primerica shareholder services.
Thank you for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one.
For your Primerica life insurance policy, press two."
Excerpt from a call with Primerica
Thursday, March 14, 2024 5:15 PM
After you press 2
"Thank you for calling the Primerica assistance line. For Primerica Life, press one.
For National Benefit Life, press two."
Excerpt from a call with Primerica
Thursday, March 7, 2024 5:37 AM
What are the hours and when should I call?
Primerica operates the call center for this 800-544-5445 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 264 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Primerica is Sunday.The most busy day to call is Tuesday, which averages 638% more phone calls by comparison.Again, this is based on a sample of 264 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Primerica is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Primerica staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Primerica number?
Below is a sample of recent calls to Primerica, and their purpose. Are any of these similar to the reason you are trying to call?
Account inquiry: "I wanted to check my account to see the amount in it."
- From a call lasting 17m 1s , Apr 3, 2024 7:38 PM
Account balance inquiry: "I'm trying to see how much I have in my account."
- From a call lasting 10m 9s , Mar 22, 2024 3:50 PM
Request change of beneficiary form: "I need to change beneficiary form to my trust."
- From a call lasting 4m 58s , Mar 18, 2024 3:32 PM
Check life insurance claim: "Hi. Yes. I sent up a claim for my husband's life insurance."
- From a call lasting 8m 25s , Mar 15, 2024 5:03 PM
Policy cancellation inquiry: "I just received a paper today where I owe for two payments on a policy that had been canceled."
- From a call lasting 11m 56s , Mar 14, 2024 5:15 PM
More Ways to Contact Primerica Customer Service
There are of course other ways to contact Primerica customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Primerica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Primerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primerica agent. This phone number is Primerica's best phone number because 5,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-5445 include and other customer service issues. Rather than trying to call Primerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Primerica has 1 phone number. It's not always clear what is the best way to talk to Primerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Primerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.