Panasonic Customer Service

Phone Number & Contact Information

800-211-7262
Toll-free·Calls Customer Service·Most popular Panasonic number
Q:How do I get a live human at Panasonic?
A:Press 0 at each prompt, ignoring messages.
Q:Does Panasonic offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issueslive chatemail

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Panasonic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Panasonic phone system greets you: If you purchased your product more than 12 months ago, it will cost $9.98 for technical assistance. Please have your credit card ready. If you would like to proceed, press 1.
Below are some clips we've found from Panasonic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Panasonic. Our call center is currently closed. However, the following self support options are available.
To purchase Panasonic parts or accessories, press one.
To locate your nearest authorized servicer, press two.
Obtain an operating manual, press three.
Information about our online self support options, press four."
Excerpt from a call with Panasonic
Tuesday, March 26, 2024 1:05 AM

What are the hours and when should I call?

Panasonic operates the call center for this 800-211-7262 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 299 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Panasonic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Panasonic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Panasonic is Sunday. The most busy day to call is Monday, which averages 408% more phone calls by comparison. Again, this is based on a sample of 299 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Panasonic is Tuesday.

Why call this Panasonic number?

Below is a sample of recent calls to Panasonic, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with tablet phone: "My tablet phone is not working."
- From a call lasting 5m 38s , Mar 25, 2024 4:12 PM
Assisting someone with phone: "I'm calling for the person I don't own the phone."
- From a call lasting 3m 47s , Feb 12, 2024 3:10 PM

My Experience Calling 800-211-7262

Dec 8, 2023

If you need help with a Panasonic product, there doesn't seem to be a great way to talk to a live agent. Despite the fact that Panasonic lists ways to talk to a customer agent, along with call center hours, there isn't a clear way to actually reach a person during those open hours. I'm frustrated that I spent a couple of days attempting to talk to someone and had no luck.

I have a Panasonic TV, and the screen seems to get fuzzy for no reason sometimes. It's almost as if the bulbs are starting to die out. I know that newer TVs don't have bulbs, but that's what it looks like. The TV is less than a year old and whatever is going on should be something under the manufacturer's warranty. It's too old to take it back to the retailer, but it's certainly too new to be having this type of issue.

Panasonic makes a lot of products, from TVs to microwaves to video recorder to shavers to other appliances. So, it seems reasonable to expect the company to have a strong customer service department that can answer complaints. Unfortunately, I'm here to tell you it doesn't at all. 

First of all, Panasonic's 800-211-7262 phone number is never active. Every time I called I got an automated message saying, "Thank you for calling Panasonic. Our call center is currently closed, but we have an array of self-service options." The bottom line is that I didn't need any of the self-service options; I wanted to talk to someone about my TV. I tried calling several times before I realized the call center seemed never to be open. Sure enough, when I went on the company's website, it listed the call center as having hours from 10 am - 5 pm, so it should have been open. I'm convinced that the company doesn't really have a call center, just the self-service options so Panasonic doesn't have to deal with customers.

On the website, it also says I can chat with someone, and if needed, they will transfer me to a live person. I tried that, but the chat is not actually a real-person chat, either. It's a series of automated responses that didn't help me get connected to a live agent. I kept requesting customer service, and it didn't work at all. I've spent a lot of time calling this line and attempting to use the chat, and I'm no closer to getting any answers about my TV than I was when I first started.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Panasonic Customer Service

There are of course other ways to contact Panasonic customer service besides the phone. Below we list the best ones, by medium.
Live Chat
Live Chat - Customer Service
Click for Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Panasonic provides this option.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Panasonic will reply our your email.
Panasonic's website
Online Help - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Panasonic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Panasonic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Panasonic agent. This phone number is Panasonic's best phone number because 14,460 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-211-7262 include Device Support, Warranty Claim, Return an Order, Refund a Charge, Account Access and other customer service issues. Rather than trying to call Panasonic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Panasonic has 1 phone number. It's not always clear what is the best way to talk to Panasonic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Panasonic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Panasonic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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