How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Pacific Gas and Electric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then just keep pressing 0 until you get a representative.
Here is how our research team describes the way the Pacific Gas and Electric phone system greets you: To report downed power lines or a gas leak: press 1. For all other outages, press 2 or remain on the line.
Below are some clips we've found from Pacific Gas and Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Pacific Gas and Electric Company.
Severe winter storms throughout our service area have caused extensive power outages.
Due to the severity, widespread spread nature of the storm, we have dedicated all resources to customers experiencing emergencies and outages.
If you are calling to report a gas or electric emergency, please stay on the line.
If there is an immediate danger to the public or property, please hang up and dial nine one one.
Unfortunately, we are unable to assist and we'd appreciate if you would call back later.
If you wish, you may choose to hold on the line and utilize our self-service options.
You can also view outage information by area at w w w dot p g e dot com on your mobile device by clicking on the outage map.
We appreciate your patience as we work quickly to restore power to our customers.
For emergency or hazardous situations that pose immediate danger to the public or property, please hang up and dial nine one one.
To report down power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press one.
To report or get information about an outage, press two."
Excerpt from a call with Pacific Gas and Electric
Monday, February 5, 2024 12:06 AM
The first phone menu
"Thank you for calling Pacific Gas and Electric Company.
We are experiencing higher than normal call volume and extended hold times.
If you are calling to report a gas or electric emergency, please stay on the line.
If your personal safety is at risk, hang up and dial nine one one immediately.
For quicker assistance, you can view your bill details, gas and electric usage, and make payments at w w w dot p g e dot com using your computer or mobile device.
If you remain on the line, you may have an option for a callback rather than holding.
We appreciate your patience.
For emergency or hazardous situations that pose immediate danger to the public or property, please hang up and dial nine one one.
Or remain on the line.
To report or get information about an outage, press one.
To report down power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press two."
Excerpt from a call with Pacific Gas and Electric
Tuesday, April 2, 2024 6:07 PM
After you press 2
"For all other services, press three or remain on the line.
If you are calling about a gas outage, press one."
Excerpt from a call with Pacific Gas and Electric
Monday, January 15, 2024 5:29 AM
What are the hours and when should I call?
Pacific Gas and Electric operates the call center for this 800-743-5000 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pacific Gas and Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pacific Gas and Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Pacific Gas and Electric is Saturday.The most busy day to call is Thursday, which averages 367% more phone calls by comparison.Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Pacific Gas and Electric is Monday.
Why call this Pacific Gas and Electric number?
Below is a sample of recent calls to Pacific Gas and Electric, and their purpose. Are any of these similar to the reason you are trying to call?
Reporting tree branch hazard: "There's a large branch hanging on the power line, it's broken, and it's next to my neighbor's property."
- From a call lasting 19m 25s , Feb 5, 2024 12:06 AM
More Ways to Contact Pacific Gas and Electric Customer Service
There are of course other ways to contact Pacific Gas and Electric customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Pacific Gas and Electric, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Pacific Gas and Electric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Pacific Gas and Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pacific Gas and Electric agent. This phone number is Pacific Gas and Electric's best phone number because 3,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-743-5000 include Account Access, Setup Payment Arrangement, Transfer Service, Cancel Service, Report Outage and other customer service issues. Rather than trying to call Pacific Gas and Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Pacific Gas and Electric has 2 phone numbers. It's not always clear what is the best way to talk to Pacific Gas and Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Pacific Gas and Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pacific Gas and Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.