How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Oncor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 or 2, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Oncor phone system greets you: Residential customers, press 1. Business customers, press 2.
Below are some clips we've found from Oncor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Encore.
Residential customers, press one. Commercial or business customers, press two.
Welcome to Encore."
Excerpt from a call with Oncor
Thursday, February 8, 2024 11:32 PM
The first phone menu
"Welcome to Encore.
Welcome to Encore.
Residential customers, press one.
Commercial or business customers, press two."
Excerpt from a call with Oncor
Saturday, April 13, 2024 8:12 PM
What are the hours and when should I call?
Oncor operates the call center for this 888-313-6862 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oncor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oncor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oncor is Saturday.The most busy day to call is Friday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Oncor is Tuesday.
Why call this Oncor number?
Below is a sample of recent calls to Oncor, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage investigation: "We had a problem in my house in half of my house."
- From a call lasting 6m 21s , Feb 8, 2024 11:32 PM
Reporting power outage: "I stay in that apartment and I don't have power."
- From a call lasting 5m 29s , Jan 15, 2024 1:02 AM
More Ways to Contact Oncor Customer Service
There are of course other ways to contact Oncor customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Oncor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Oncor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oncor agent. This phone number is Oncor's best phone number because 9,054 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-313-6862 include No service, Billing Inquiry, I'm moving, Cancel service, Repair and other customer service issues. Rather than trying to call Oncor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Oncor has 1 phone number. It's not always clear what is the best way to talk to Oncor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oncor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oncor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.