NutriSystem Phone Number

Call NutriSystem customer service faster with GetHuman

  • Calls NutriSystem's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Fri 8am-8pm, Sat-Sun 9am-5:30pm EST
  • The best time to call is 3:45pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live NutriSystem agent: Do not say anything or push anything, just wait, and a rep will come on the line.
  • What you hear when you call: If you want to make changes to your auto-delivery order, for example, changing food selections or adjusting the date of your next order, checking the status of your order, or canceling the program, press 1. If you need assistance from our coaches, press 2. For technical assistance on the nutrition website or our new app, or to reset your password, press 3. To place an auto-code order, press 4. If you're calling to update your payment information, press 5. If you know your party's extension, press 7.

What to expect when you call

They may ask you to enter information with the dial pad
"Thank you for calling Nutrisystem and welcome to our new automated phone system. For quality and compliance purposes, your call may be recorded. Accessed, and stored by Nutrisystem and our third party partners to improve our level of service. Are you already a Nutrisystem customer?
If you're interested in learning more about the Nutrisystem program, please press one.
Or if you know your party's four digit extension, please enter it now."
Excerpt from a call with NutriSystem
Friday, March 1, 2024 10:23 PM
They may ask you to say or enter information
"Thank you for calling Nutrisystem and welcome to our new automated phone system. For quality and compliance purposes, your call may be recorded. Accessed, and stored by Nutrisystem and our third party partners to improve our level of service.
Are you already a Nutrisystem customer?
Please say or enter the phone number linked to your account."
Excerpt from a call with NutriSystem
Wednesday, January 31, 2024 10:57 PM

The Editor's Notes on NutriSystem's Phone-Based Customer Care

Mar 1, 2024

Nutrisystem is a weight loss company that sells diet foods, diet plans and professional weight loss support services. As one of the oldest and largest diet programs in the country, it isn't surprising that Nutrisystem gets a lot of requests for customer service each and every day.

Why Do People Call Nutrisystem Customer Support?

People call Nutrisystem customer support for a range of reasons, including:

  • Signing up for a Nutrisystem plan
  • Changing or canceling a plan
  • Ordering Nutrisystem food and products
  • Requesting weight loss coaching
  • Addressing order and billing issues
  • Website troubleshooting

Best Practices for Calling Nutrisystem Customer Service

There are several things you can do when calling Nutrisystem customer service to help ensure that your call is handled quickly and professionally:

  • Call the right number. Nutrisystem has different toll-free numbers for different issues. You can find the correct numbers on the Nutrisystem website.
  • Call during hours of operation. The company's customer service departments are open at different times and days, so it is important to check the website to determine the hours during which you can call.
  • Before calling, have relevant documentation assembled so that you can reference it during the call. Documentation may include invoices, order confirmations, billing statements or previous correspondence between you and Nutrisystem about your issue.
  • If you are calling for technical support in using the website, be in front of your computer or device so you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How do Consumers Feel About Calling Nutrisystem Customer Service?

A review of online and offline sources did not indicate a pattern of consumer complaints about Nutrisystem customer service. This indicates that customers are generally satisfied with the level of service that they have received.

What Kind of Issues can a Nutrisystem Customer Service Representative Resolve?

Nutrisystem customer service representatives can resolve a range of issues, such as: Answering questions about the program and its products, taking orders, assisting with online orders, providing weight-loss support and counseling and handling billing inquiries.

What Can't Be Resolved With a Call to Nutrisystem Customer Service?

Nutrisystem customer service representatives are not medical professionals and cannot provide medical advice. Because of the perishable nature of Nutrisystem food, it may not be possible to receive refunds on some products, unless they were sent in error or were defective in some way. The customer service representatives are not able to suspend or override company policies on these issues.

What Should You Do If You Have an Unsuccessful Call with Nutrisystem?

If you get off the phone with Nutrisystem customer service and feel as though your call wasn't handled appropriately, don't give up. You may still have options for resolving your situation or getting your questions answered:

  • First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that resulted in the failure of your first attempt to work with Nutrisystem customer service.
  • Next, call Nutrisystem back. Politely explain that this is your second call and that your first conversation did not resolve your issue. Customer service representatives have different levels of training and experience and the next person you speak to may be in a better position to help you.
  • If a second call doesn't work, try getting in touch another way. Nutrisystem offers both live chat and email customer service options. These mediums have the advantage of providing you with a transcript of your conversation, which can be useful if you have a protracted dispute with Nutrisystem over your case.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

NutriSystem Customer Phone Number 800-585-5483 - Stats

Phone number to dial800-585-5483
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm, Sat-Sun 9am-5:30pm EST
Best time to dial3:45pm
Average wait33 minutes
Current wait33 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, chat, email
Quality of communication91%
Quality of help87%
Customer votes302
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

NutriSystem's Best Toll-Free/800 Customer Phone Number

This is NutriSystem's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NutriSystem agent. This phone number is NutriSystem's Best Phone Number because 7,398 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-5483 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call NutriSystem first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, NutriSystem has 1 phone number. It's not always clear what is the best way to talk to NutriSystem representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to NutriSystem?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like NutriSystem. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with NutriSystem, including live chat and email and their website / help desk. Visit our NutriSystem Customer Service page for more information.
NutriSystem Customer Service

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