How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Nordstrom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to human. Don't follow directions & select option number. Just wait!
Below are some clips we've found from Nordstrom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Nordstrom. If you are calling about a Nordstrom credit account or the Nordy Club, please press one.
For all other inquiries, we will be right with you.
For quality assurance purposes, your call may be recorded or monitored.
Thank you for calling Nordstrom Card Services. If you're calling about an online order or gift cards, press one.
Please enter your account number followed by the pound sign."
Excerpt from a call with Nordstrom
Tuesday, March 12, 2024 1:15 PM
What are the hours and when should I call?
Nordstrom operates the call center for this 888-282-6060 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 222 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nordstrom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nordstrom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nordstrom is Friday.The most busy day to call is Thursday, which averages 119% more phone calls by comparison.Again, this is based on a sample of 222 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Nordstrom is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Nordstrom staffs the call center well on Friday.
Why call this Nordstrom number?
Below is a sample of recent calls to Nordstrom, and their purpose. Are any of these similar to the reason you are trying to call?
Return dress to Nordstrom Rack: "Can I take it to the Nordstrom Rack?"
- From a call lasting 1m 28s , Mar 7, 2024 5:19 PM
Payment method inquiry: "Do you guys accept Affirm payments?"
- From a call lasting 4m 6s , Feb 19, 2024 2:15 AM
Return request for stained item: "I received a package with a women's dress that has stains and would like to return it for a new one."
- From a call lasting 1m 41s , Feb 14, 2024 11:31 PM
Price match request: "I want to price match a Versace jacket I found on sale for $499 on their website."
- From a call lasting 2m 41s , Feb 4, 2024 3:04 AM
Assistance with ordering online: "I am visually impaired and I'm trying to order and I can't see the screen."
- From a call lasting 23m 55s , Jan 8, 2024 12:02 AM
Assistance with Nordstrom credit card: "I'm locked out of my account, and I need to access it."
- From a call lasting 17m 47s , Jan 7, 2024 10:43 PM
Updating email for order: "Can you please update the email address for my order to t romano4571@gmail.com?"
- From a call lasting 46m 47s , Jan 4, 2024 8:07 PM
More Ways to Contact Nordstrom Customer Service
There are of course other ways to contact Nordstrom customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nordstrom provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Nordstrom will reply our your email.
Nordstrom, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Nordstrom, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Nordstrom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nordstrom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nordstrom agent. This phone number is Nordstrom's best phone number because 4,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-282-6060 include Contact customer support, Cancel order, Product Issues, Missing Items, Gift Cards and other customer service issues. Rather than trying to call Nordstrom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or facebook or twitter or chat. In total, Nordstrom has 1 phone number. It's not always clear what is the best way to talk to Nordstrom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nordstrom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nordstrom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.