Newegg Customer Service

Phone Number & Contact Information

800-390-1119
Toll-free·Calls Customer Service·Most popular Newegg number
Q:How do I get a live human at Newegg?
A:Press 4
Q:Does Newegg offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issueslive chatemail

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Newegg phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the Newegg phone system greets you: May I have your order number?

What are the hours and when should I call?

Newegg operates the call center for this 800-390-1119 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 736 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Newegg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Newegg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Newegg is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 736 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Newegg is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Newegg number, but it is also the day with the shortest hold times.

Why call this Newegg number?

Below is a sample of recent calls to Newegg, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with return window: "I'm just hoping to have that reinstated."
- From a call lasting 14m 31s , Mar 1, 2024 9:45 PM
Inquiring about business license: "We're looking for the McAfee server license for a business account, not a personal one."
- From a call lasting 5m 57s , Jan 12, 2024 11:26 PM
Warranty inquiry from UK: "I ordered a server motherboard from Newegg, but Gigabyte does not provide global warranty coverage in the UK."
- From a call lasting 10m 47s , Jan 10, 2024 6:21 PM
Return and loan inquiry: "I bought all of these parts at Affirm and I'd like to see that if I return everything, in good condition, I'd be able to cancel the loan."
- From a call lasting 8m 48s , Jan 6, 2024 5:51 PM

My Experience Calling 800-390-1119

Oct 30, 2023

Calling NewEgg's customer number is supposed to only work for people who have placed an order with NewEgg and need assistance. However, there is a hack to get to an agent without having an order number.

When I dialed this number, I was connected to Frank, NewEgg's automated assistant. Frank immediately said that my phone number was not connected to a NewEgg account and asked me to provide the number connected to my NewEgg account. Not having one, I said I did not have one. Frank said it did not recognize that response and asked me to provide my order number.

Again, I didn't have one and said that I didn't have one. This time, Frank again didn't recognize the response and asked me to provide the order number again. Not seeing another option, I simply responded, "No." Stunningly, this actually got me past Frank and moved to customer service. After about two minutes, I was connected with an actual human customer representative, who asked how she could assist me.

I told her I was not a NewEgg customer and was looking for information about my next computer. I said I was a writer who used my computer a lot, and I wanted to know how many gigabytes of RAM I would need for my next machine. She said that with what it sounded like I'd need, 32 GB of RAM would be the minimum number that she would look for.

She then asked if I was looking at any specific model, and I told her I was not that far in my search yet. She said that without having a model in mind, she couldn't really offer more specific knowledge than that, as I was too early in my process for her to provide more assistance.

I said that I understood; I simply wanted to make sure that I didn't ask my next computer to do too much and wanted to plan ahead as much as I could. She said that 8 GB would definitely not be enough, while 16 GB could work with certain models, but would also probably not be enough for someone like me. I thanked her for the information, and she thanked me for calling and wished me a pleasant day.

Overall, I was impressed with the customer service I got. The automated system is meant to help the average NewEgg customer, but having a hack to get past it ensures that anyone can at least get some assistance. When I was able to get one-on-one help, I found the customer service rep friendly, knowledgeable and just pleasant to deal with. She gave the best opinion she could, didn't try to sound like a know-it-all and answered my questions honestly.

If I were a genuine NewEgg customer, I would absolutely feel comfortable using this number to get customer service.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Newegg Customer Service

There are of course other ways to contact Newegg customer service besides the phone. Below we list the best ones, by medium.
Live Chat
http://kb.newegg.com/ContactUs/ChatWithUs - Customer Service
Fill out the form and click "Start Live Chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Newegg provides this option.
Email
Wecare@newegg.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Newegg will reply our your email.
X (formerly Twitter)
https://twitter.com/neweggservice - Customer Service
Use the link to connect with customer service through Twitter
Newegg, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Newegg's website
As a last, sometimes only, resort- Newegg customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Newegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Newegg agent. This phone number is Newegg's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-390-1119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Newegg first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web or twitter. In total, Newegg has 1 phone number. It's not always clear what is the best way to talk to Newegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Newegg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Newegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Call 800-390-1119 Now

More Company Phone Numbers

Proactiv's Phone NumberFlorida KidCare's Phone NumberTIAA-CREF's Phone Number
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
  1. Phone Numbers & Contact Info › 
  2. Newegg