Newegg Phone Number

Call Newegg customer service faster with GetHuman

  • Calls Newegg's Customer Service department
  • The average hold time is 2m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live Newegg agent: Press 4
  • What you hear when you call: May I have your order number?

Calling Newegg Customer Care at 800-390-1119

Oct 30, 2023

Calling NewEgg's customer number is supposed to only work for people who have placed an order with NewEgg and need assistance. However, there is a hack to get to an agent without having an order number.

When I dialed this number, I was connected to Frank, NewEgg's automated assistant. Frank immediately said that my phone number was not connected to a NewEgg account and asked me to provide the number connected to my NewEgg account. Not having one, I said I did not have one. Frank said it did not recognize that response and asked me to provide my order number.

Again, I didn't have one and said that I didn't have one. This time, Frank again didn't recognize the response and asked me to provide the order number again. Not seeing another option, I simply responded, "No." Stunningly, this actually got me past Frank and moved to customer service. After about two minutes, I was connected with an actual human customer representative, who asked how she could assist me.

I told her I was not a NewEgg customer and was looking for information about my next computer. I said I was a writer who used my computer a lot, and I wanted to know how many gigabytes of RAM I would need for my next machine. She said that with what it sounded like I'd need, 32 GB of RAM would be the minimum number that she would look for.

She then asked if I was looking at any specific model, and I told her I was not that far in my search yet. She said that without having a model in mind, she couldn't really offer more specific knowledge than that, as I was too early in my process for her to provide more assistance.

I said that I understood; I simply wanted to make sure that I didn't ask my next computer to do too much and wanted to plan ahead as much as I could. She said that 8 GB would definitely not be enough, while 16 GB could work with certain models, but would also probably not be enough for someone like me. I thanked her for the information, and she thanked me for calling and wished me a pleasant day.

Overall, I was impressed with the customer service I got. The automated system is meant to help the average NewEgg customer, but having a hack to get past it ensures that anyone can at least get some assistance. When I was able to get one-on-one help, I found the customer service rep friendly, knowledgeable and just pleasant to deal with. She gave the best opinion she could, didn't try to sound like a know-it-all and answered my questions honestly.

If I were a genuine NewEgg customer, I would absolutely feel comfortable using this number to get customer service.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Dear NewEgg representative,* *I’ve made a mistake in address with Meta Quest * (ORDER...
Good afternoon**On September **, I purchased * products, some micro SD cards and an HP...
Good Morning. I have made several attempts in the past two days to get an invoice so I...
Ordered a new computer you sent it to an old address *I called the morning they sent th...
want to know how since I got a graphics card that did not work and was returned for rep...
Our system have detected unusual traffic from this device, please check our Policy & Ag...
I want to place an order, but can't seem to enter a billing address different from ship...
I ordered the ****xt a few weeks ago and it came with two free games. This promotion ad...
No one answering on customer service line
GIGABYTE AERO * XE* laptop issues.
I have a gentleman saying he has a package for me
I have a few questions that I NEED answered. (**** PC-Back button didn't do what I want...
I just have a few questions about what payment methods you accept... The internet is gi...
I couldn't cancel my order because it was already shipped so I waited for it to arrive...
I have ordered a computer through NewEgg and it was shipped out using UPS. It was suppo...

Newegg Customer Phone Number 800-390-1119 - Stats

Phone number to dial800-390-1119
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait2 minutes
Current wait3 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, chat, web, twitter
Quality of communication86%
Quality of help73%
Customer votes214
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Newegg's Best Toll-Free/800 Customer Phone Number

This is Newegg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Newegg agent. This phone number is Newegg's Best Phone Number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-390-1119 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Newegg first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat or web or twitter. In total, Newegg has 1 phone number. It's not always clear what is the best way to talk to Newegg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Newegg?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Newegg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Newegg, including live chat and email and their website / help desk and their Twitter handle. Visit our Newegg Customer Service page for more information.
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