Toll-free · Press 3, then 1. For support with Domain names · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
Toll-free · Press 3, then 1. For Ecommerce help · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
Toll-free · Press 3, then 1. For help with Websites · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
Toll-free · Calling this Network Solutions number should go right to a real human being · To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Network Solutions phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must say either "Support" or "Sales" to be transferred to a representative.
Here is how our research team describes the way the Network Solutions phone system greets you: To purchase a service, say 'purchase.' To renew your service, say 'renew.' For help with your account, say 'support.
Below are some clips we've found from Network Solutions's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Network Solutions.
The world's first domain provider. If you would like to make a purchase or need information on a product or service, please press two.
For help renewing services, press three. If you need help with your existing services, account access, or billing, please press four.
We've made it easy for you find quick answers to commonly asked questions.
Just click the support link on our website and type in your question, or click the chat button to chat with a specialist.
Please wait while we retrieve your information."
Excerpt from a call with Network Solutions
Friday, January 5, 2024 8:09 PM
What are the hours and when should I call?
Network Solutions operates the call center for this 866-391-4357 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Network Solutions phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Network Solutions staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Network Solutions is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Network Solutions is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Network Solutions staffs the call center well on Tuesday.
Why call this Network Solutions number?
Below is a sample of recent calls to Network Solutions, and their purpose. Are any of these similar to the reason you are trying to call?
Difficulty using online app: "I because I'm on the Internet and my Internet ain't worth a shit."
- From a call lasting 4m 45s , Mar 6, 2024 1:33 PM
Setting up email on Outlook: "I've tried a dozen times to set it up on Outlook on my PC and on my Apple devices."
- From a call lasting 26m 22s , Jan 5, 2024 8:09 PM
When you call the customer service number for Network Solutions, you're quickly greeted by an automated message system. Press two if you would like to make a purchase or need information on a product or service; press three if you need help renewing services; and press four if you need help with existing services, account access, or billing. (Naturally, I was curious what would happen if you pressed one; the answer, however, is nothing. The phone menu will simply repeat.)
This menu will repeat for three cycles if one of the three options is not selected, then the call will be terminated. There is no immediate option to speak with a representative. However, if you press two—the option for making a purchase or needing information on a product or service—you're swiftly connected with a human being. That's good to know!
If you press three, the system uses the number you're calling from to search for you in their system. The number I called from isn't in their system, so I was presented with an additional message system that seemed a bit convoluted but did at least have the option to go back to the previous phone menu by pressing the pound key.
Pressing four will direct you to the website, use the number you're calling from to search for you in their system, and then present you with an additional message system.
I decided to go with the second option—pressing two on the keypad—so I could speak with a representative. Getting in touch with a human being is so much easier than navigating an automated message system, especially when that system is either going to direct you to the website or connect you to a rep anyway.
The person I spoke with was very helpful and thankfully patient and friendly. The automated message system Network Solutions uses could certainly use an update, but at least the reps seem lovely!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Network Solutions Customer Service
There are of course other ways to contact Network Solutions customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Network Solutions provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Network Solutions will reply our your email.
As a last, sometimes only, resort- Network Solutions customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Network Solutions's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Network Solutions agent. This phone number is Network Solutions's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-391-4357 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Network Solutions first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or chat. In total, Network Solutions has 6 phone numbers. It's not always clear what is the best way to talk to Network Solutions representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Network Solutions. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Network Solutions. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
