Toll-free · Press 2 at prompt. For Bridal consulting. · Executive Service Line: The next available representative will be with you shortly.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Neiman Marcus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Neiman Marcus phone system greets you: For existing orders, press 1. For the returns process, press 2. To place a new order, press 3.
Below are some clips we've found from Neiman Marcus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Neiman Marcus. Please listen carefully as our options have recently changed.
For English, press one.
Press one for questions regarding an existing order. Press two for our returns process."
Excerpt from a call with Neiman Marcus
Monday, February 5, 2024 10:19 PM
What are the hours and when should I call?
Neiman Marcus operates the call center for this 888-888-4757 phone number Mon-Sun 6am-12am CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 203 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neiman Marcus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neiman Marcus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neiman Marcus is Sunday.The most busy day to call is Friday, which averages 309% more phone calls by comparison.Again, this is based on a sample of 203 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Neiman Marcus is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Neiman Marcus staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Neiman Marcus number?
Below is a sample of recent calls to Neiman Marcus, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance: "How do I call for new Marcus credit card payments?"
- From a call lasting 1m 36s , Feb 13, 2024 11:31 PM
Payment without card number: "I need to make a payment on my credit card, but I don't have my number."
- From a call lasting 4m 10s , Feb 5, 2024 10:19 PM
Making payment on credit card: "I'd like to make a payment, please."
- From a call lasting 2m 22s , Jan 23, 2024 11:12 PM
Checking on credit card application: "Just calling to see if this is the department that you can check on your application for a Neiman Marcus credit card."
- From a call lasting 2m 35s , Jan 15, 2024 4:25 PM
More Ways to Contact Neiman Marcus Customer Service
There are of course other ways to contact Neiman Marcus customer service besides the phone. Below we list the best ones, by medium.
Press 1 for English, then don't choose anything, just wait on the line, and you will be transferred to a representative.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Neiman Marcus provides this option.
As a last, sometimes only, resort- Neiman Marcus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Neiman Marcus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neiman Marcus agent. This phone number is Neiman Marcus's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-888-4757 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Neiman Marcus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Neiman Marcus has 3 phone numbers. It's not always clear what is the best way to talk to Neiman Marcus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neiman Marcus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neiman Marcus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.