Toll-free·Calls Customer Service·Most popular Neighborhood Health Plan number
Q:How do I get a live human at Neighborhood Health Plan?
A:Press 1 for English, then at the second menu, press 0.
Q:Does Neighborhood Health Plan offer 24 hour customer service?
A:Not at this number; hours here are Mon,Tues,Weds,Fri 8am-6pm, Thurs 8am-8pm EST.The least busy day is Thursday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.
Toll-free · Press 1 for English, then at the second menu, press 0. · For my care family members, press 1. All other callers, please hold on the line.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Neighborhood Health Plan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then at the second menu, press 0.
Here is how our research team describes the way the Neighborhood Health Plan phone system greets you: For my care family members, press 1. All other callers, please hold on the line.
Below are some clips we've found from Neighborhood Health Plan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for contacting Mass General Brigham Health Plan customer service.
For English, press one.
Please be advised that your ten ninety nine h c has been mailed.
To route you to the appropriate representative, please enter the last seven digits of your member ID number on the mass General Brigham health plan ID card or your Social Security number."
Excerpt from a call with Neighborhood Health Plan
Wednesday, February 21, 2024 10:28 PM
What are the hours and when should I call?
Neighborhood Health Plan operates the call center for this 866-414-5533 phone number Mon,Tues,Weds,Fri 8am-6pm, Thurs 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neighborhood Health Plan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neighborhood Health Plan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neighborhood Health Plan is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Neighborhood Health Plan is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Neighborhood Health Plan staffs the call center well on Thursday.
More Ways to Contact Neighborhood Health Plan Customer Service
There are of course other ways to contact Neighborhood Health Plan customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Neighborhood Health Plan provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Neighborhood Health Plan will reply our your email.
As a last, sometimes only, resort- Neighborhood Health Plan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Neighborhood Health Plan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neighborhood Health Plan agent. This phone number is Neighborhood Health Plan's best phone number because 492 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-414-5533 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Neighborhood Health Plan first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Neighborhood Health Plan has 2 phone numbers. It's not always clear what is the best way to talk to Neighborhood Health Plan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neighborhood Health Plan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neighborhood Health Plan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.