National Grid Phone Number

Call National Grid customer service faster with GetHuman

  • Calls National Grid's Massachusetts Customer Service department
  • The average hold time is 15m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 9:35am
  • Popular issues for this call center: Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, and Setup Service.
  • Reach a live National Grid agent: Say "I'm not a customer", then "Customer Service", then 0 until transferred
  • What you hear when you call: Report a gas leak or if you smell gas, press 1. For any emergency power problem, press 2, otherwise, remain on the line.

Reasons customers like you called recently

I am a customer and my bill got up to *****.** . I had spoken to someone * weeks ago, I...
Pay. Bill. Next. *. Weeks. ** **
I can't pay my bill today I was wondering if I can pay it in another * weeks
I need to set up an auto payment on a bill
Electric service. When is my next payment due? I got a letter today saying it's October...
I need to enroll in the Forgiveness Program
I need to enroll in the forgiveness program
I would like to know my DNO number to change my supplier for the feed in tariff from my...
Good morning**My name is Cesar Calderon, I reside at ** Everett St, East Boston zip cod...
Im a NYC licensed plumber and working on a house ***-** Ave N in brooklyn, we are doing...
need to change name on account
Want to pay a bill and talk to customer service
My husband and I opened an electric account with National Grid in September. We receive...

National Grid Customer Phone Number 800-322-3223 - Stats

Phone number to dial800-322-3223
Call-back availableYES
Call picked up by a real personYES
Department you're callingMassachusetts Customer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial9:35am
Average wait15 minutes
Current wait19 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter
Quality of communication52%
Quality of help75%
Customer votes6,447
Information last updatedFri Mar 15 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

National Grid's Best Toll-Free/800 Customer Phone Number

This is National Grid's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a National Grid agent. This phone number is National Grid's Best Phone Number because 52,224 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3223 include Update Account Info, Cancel Service, Setup Payment Arrangement, Pay Bill, Setup Service and other customer service issues. The National Grid call center that you call into has employees from Massachusetts, New York and is open Mon-Fri 7am-7pm EST according to customers. In total, National Grid has 6 phone numbers. It's not always clear what is the best way to talk to National Grid representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting National Grid - by phone or otherwise

While 800-322-3223 is National Grid's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team , according to other National Grid customers, is by calling their 800-642-4272 phone number for their Upstate NY Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-642-4272 for Upstate NY Customer Service. If you think this information is inaccurate or know of other ways to contact National Grid please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for National Grid.

What is GetHuman's Relationship to National Grid?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like National Grid. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with National Grid, including their website / help desk and their Twitter handle. Visit our National Grid Customer Service page for more information.
National Grid Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!