NVIDIA Customer Service

Phone Number & Contact Information

408-486-2000
Calls Customer Service·Most popular NVIDIA number
Q:How do I get a live human at NVIDIA?
A:Main number for receptionist. Ask to be transferred to customer service or technical support
Q:Does NVIDIA offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timeslive chat

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this NVIDIA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Main number for receptionist. Ask to be transferred to customer service or technical support
Here is how our research team describes the way the NVIDIA phone system greets you: Someone will answer the call.

What are the hours and when should I call?

NVIDIA operates the call center for this 408-486-2000 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NVIDIA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NVIDIA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NVIDIA is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call NVIDIA is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NVIDIA staffs the call center well on Monday.

My Experience Calling 408-486-2000

Sep 22, 2023

This is the direct phone number to the NVIDIA Corporate office in Santa Clara, CA. Unlike most customer service lines, there's no automated menu; after several rings, my call was answered by a human. I said that I needed technical support, and she transferred me. It rang a few times before I got a recording thanking me for calling customer care and to please hold for the next available agent. I only waited about a minute before my call was answered. 

The agent asked me for my name and phone number. He was able to answer my questions about NVIDIA graphics cards, but the experience could've been smoother. I had difficulty understanding the agent sometimes as he was talking quietly but fast, and there was a lot of background noise. It felt like he was following a strict script, making it difficult for me to squeeze in extra questions. However, he was professional and was able to help me fairly quickly.

People commonly contact NVIDIA for tech support and help with online orders. The company has separate support systems for consumers and enterprise customers. Their graphics cards are popular among home consumers, which means they're a common topic for tech support. NVIDIA can help troubleshoot some issues and will replace faulty parts if they're under warranty. Some online users complain about the phone support, but many have reported good experiences getting hardware replaced. 

Besides graphics cards, many users have issues with GeForce NOW. This is NVIDIA's cloud gaming app; it lets users play video games across devices without downloading them. There are three membership tiers, one being free and the other two being monthly subscriptions. A large number of gamers have to contact support to deal with payment issues. Unexpected charges after canceling the service seem to be a frequent occurrence. A lot of players are also unhappy after paying for the service and running into multi-hour queues to get into games.

It's nice to call a customer service line and get straight to a human. It's usually easier to describe your problem to someone than navigate automated menus. If your issue can't be resolved on the phone, NVIDIA's website is the next best resource. They have a support center with software downloads, help articles and user forums. You also have the option of submitting a ticket or live chatting with an agent. These are the most prominent contact methods on the website; you have to visit their "contact" page to find their phone number. However, you need an NVIDIA account to chat or submit tickets.

Overall, calling NVIDIA was a pretty typical customer service call. The agent I spoke with was knowledgeable but followed a script that was hard to deviate from. I called around 3 p.m. on a weekday, and there was no wait. I wasn't able to find their hours listed anywhere. They offer a lot of information online, but you need to log in with an account to use the contact methods there.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact NVIDIA Customer Service

There are of course other ways to contact NVIDIA customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, NVIDIA provides this option.
NVIDIA's website
https://www.nvidia.com/en-us/contact/ - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- NVIDIA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is NVIDIA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NVIDIA agent. This phone number is NVIDIA's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-486-2000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call NVIDIA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, NVIDIA has 1 phone number. It's not always clear what is the best way to talk to NVIDIA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NVIDIA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NVIDIA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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