NJ Unemployment Phone Number

Call NJ Unemployment customer service faster with GetHuman

609-292-0695
Customer service
  • Calls NJ Unemployment's Claims Department department
  • The average hold time is 89m
  • The current wait is approximately 125m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:10am
  • Popular issues for this call center: Problem With a Claim, Schedule Appointment, Make a Claim, Account Access, and Find an Office.
  • Reach a live NJ Unemployment agent: Just wait on the line
  • What you hear when you call: Unemployment insurance, press 1. Disability insurance, press 2. Job resources, press 3.

Calling NJ Unemployment Customer Care at 609-292-0695

Oct 9, 2023

Calling this number was a tale of two situations, as I initially had a pleasant experience with the automated system before following up with one of the worst customer service experiences I'd ever had. 

When I dialed this number, I got a message saying that this was the information line for the New Jersey Labor Department and I would be able to get information through the automated system. If I still had questions after going through the automated system, I could speak to a representative.

I was first asked if I was an employer or worker, and I selected worker. I then selected general information about unemployment on the next menu and asked for information about how to apply for benefits. The system then offered me several options for information, and I selected how much I needed to earn to be eligible for unemployment.

The system told me I would need to earn $260 a week for 20 weeks or $13,000 in the past 52 weeks to qualify for unemployment. It further said that I would need to file a claim to get a final decision on whether I was eligible for unemployment. I then asked for information about how much I could receive each week, and I was told I'd receive roughly 60% of my weekly wages for the duration of my unemployment period.

The system continued to explain that the maximum weekly benefit rate for the calendar year of 2023 was $830. If my benefits fell short of this number, I could increase the amount that I received by filing for dependency benefits if I were eligible. With most of my questions being answered, I next opted to speak to a representative to ask how long I could get benefits for.

After a wait of about seven minutes, I was connected to a representative, who asked me to provide my name, Social Security number and claim information. Not wanting to give this information, I attempted to say I was only looking for information about how long I could get benefits for. She rudely cut me off and asked if I was a call-back number. I said no, and she asked how I had gotten to her and what numbers I had dialed.

I told her I'd hit 0 to speak to a representative, and she said again rudely that I needed to provide my name and Social Security number so as not to waste time. I hung up the phone, as she clearly was not going to provide any help without my having a genuine claim.

Overall, I thought the automated system was helpful, but the person on the other end of the phone was anything but. I get that she might be having a busy day, but that's no excuse for badgering someone who's looking for information and might not be ready to provide personal identification details. Based on this interaction, I wouldn't want to use this phone number unless absolutely necessary.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Necesito ayuda y me gustar*a hablar con un representante en espa*ol
My unemployment claim was on hold due to ID verification delays. I was unable to claim...
Sent * weeks of claims. It says there was a problem with my claim, but does not say wha...
Disconnected from callback after waiting *hours.no fault of my own.
Need to speak to an agent, my claim is not going through.
Have a few questions about unemployment
Have some quick questions
I have a question about why my payment taking so long
Have some questions about my unemployment payment
I want to know if I have more unemployment funds coming in from the first six weeks, wh...

NJ Unemployment Customer Phone Number 609-292-0695 - Stats

Phone number to dial609-292-0695
Call-back availableYES
Call picked up by a real personYES
Department you're callingClaims Department
Call center hours24 hours, 7 days
Best time to dial8:10am
Average wait89 minutes
Current wait125 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication84%
Quality of help51%
Customer votes5,791
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

NJ Unemployment's Best Toll-Free/800 Customer Phone Number

This is NJ Unemployment's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NJ Unemployment agent. This phone number is NJ Unemployment's Best Phone Number because 77,172 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 609-292-0695 include Problem With a Claim, Schedule Appointment, Make a Claim, Account Access, Find an Office and other customer service issues. The NJ Unemployment call center that you call into has employees from New Jersey and is open 24 hours, 7 days according to customers. In total, NJ Unemployment has 5 phone numbers. It's not always clear what is the best way to talk to NJ Unemployment representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to NJ Unemployment?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like NJ Unemployment. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with NJ Unemployment, including their website / help desk. Visit our NJ Unemployment Customer Service page for more information.
NJ Unemployment Customer ServiceNJ Unemployment Call-back Service

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