Moneygram Phone Number

Call Moneygram customer service faster with GetHuman

  • Calls Moneygram's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:05am
  • Popular issues for this call center: Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, and Cancel Transfer.
  • Reach a live Moneygram agent: Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.
  • What you hear when you call: Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.

What to expect when you call

Heard when the phone system first answers
"Thank you for calling MoneyGram International. For English, say English. Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website? Visit our self-service portal at w w w dot money gram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or with an RF. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. If you know the reference number, say yes. Otherwise, say no. For best results, we require the transaction's reference number. Please contact the sender to get that information. If there is anything else I can help you with, say help. Otherwise, say no. Thanks. Please hold while I transfer you to a representative. This call may be recorded quality training or everyday business purposes or is required by law. And may be processed in a country other than your own. If you do not consent to having your call recorded, please visit a MoneyGram agent location for assistance or complete the contact form located on our website. Your feedback is very important to us. At the end of your call today, we would like to ask you a few questions about your experience. This should take no more than two minutes of your time. If you would like participate in the survey once your call is complete, press one. To skip the survey, press two."
Excerpt from a call with Moneygram
Wednesday, January 3, 2024 3:59 PM
They may ask you to enter information with the dial pad
"Thank you for calling MoneyGram International. Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website? Visit our self-service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or with an RF. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. If you know the reference number, press one.
Otherwise, press two.
Please enter the eight digit reference number followed by the pound or hash key."
Excerpt from a call with Moneygram
Monday, February 19, 2024 6:19 PM
They may ask you to say or enter information
"Thank you for calling MoneyGram International. Did you know that you can save time and now check the status, request a refund, or amend the transaction on MoneyGram's website? Visit our self service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or with an RF. To check the status, request a refund, or amend a transaction, say status.
For more options, say main If you know the reference number, say yes.
Otherwise, say please say or enter your eight digit reference number."
Excerpt from a call with Moneygram
Sunday, January 14, 2024 2:13 PM
The first phone menu
"Thank you for calling MoneyGram International. Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website? Visit our self-service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or within our app. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. To send a transaction, say send. To receive a transaction, say receive. To find an agent location or check fees and exchange rates, I'm sorry. I had difficulty understanding. To send a transaction? To hear this information again, say repeat or press star.
Say send or press one.
To receive a transaction, say receive or press two.
To find an agent location or check fees and exchange rates, say agent location or press three.
For money orders, say money orders, or press four."
Excerpt from a call with Moneygram
Friday, March 1, 2024 3:35 PM
After you press 1
"If you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Friday, March 15, 2024 11:25 AM
After you press 2
"To send a transaction, press one.
To receive a transaction, press two.
To find an agent location or check fees and exchange rates, press three.
For money orders, press four.
If you believe you are victim of fraud, press five.
To change your language preference, press six."
Excerpt from a call with Moneygram
Tuesday, March 19, 2024 4:36 PM
After you press 3
"Please enter a number.
For money orders, say month to find a MoneyGram location, press one.
For fees and exchange rates, press two."
Excerpt from a call with Moneygram
Wednesday, February 28, 2024 8:56 PM
After you press 5
"If you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Monday, March 4, 2024 10:18 PM

Moneygram Customer Phone Number 800-666-3947 - Stats

Phone number to dial800-666-3947
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:05am
Average wait33 minutes
Current wait33 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication62%
Quality of help51%
Customer votes2,518
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Moneygram's Best Toll-Free/800 Customer Phone Number

This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. This phone number is Moneygram's Best Phone Number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, Cancel Transfer and other customer service issues. The Moneygram call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Moneygram has 3 phone numbers. It's not always clear what is the best way to talk to Moneygram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Moneygram - by phone or otherwise

While 800-666-3947 is Moneygram's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Moneygram customers, is by calling their 800-926-9400 phone number for their Fraud Detection department. Besides calling, the next favorite option for customers looking for help is via 800-926-9400 for Fraud Detection. If you think this information is inaccurate or know of other ways to contact Moneygram please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Moneygram.

What is GetHuman's Relationship to Moneygram?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Moneygram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Moneygram, including their website / help desk. Visit our Moneygram Customer Service page for more information.
Moneygram Customer Service

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