How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Molina Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for the operator.
Here is how our research team describes the way the Molina Healthcare phone system greets you: For providers, press 1. For member services, press 2.
Below are some clips we've found from Molina Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the corporate office of Molina Healthcare.
If you're a provider, press one. For member services, press two.
To hear the choices again, press pound."
Excerpt from a call with Molina Healthcare
Tuesday, January 2, 2024 2:37 PM
They may ask you to enter information with the dial pad
"Thank you for calling the corporate office of Molina Healthcare.
If you're a provider, press one. For member services, press two.
To hear the choices again Please enter your two digit state code."
Excerpt from a call with Molina Healthcare
Wednesday, April 3, 2024 8:43 PM
The first phone menu
"Thank you for calling the corporate office of Molina Healthcare.
Sorry. I didn't get that.
Sorry. I didn't get that.
If you're a provider, press one.
For member services, press two.
To hear the choices again, press pound."
Excerpt from a call with Molina Healthcare
Thursday, April 4, 2024 6:36 PM
What are the hours and when should I call?
Molina Healthcare operates the call center for this 888-562-5442 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Molina Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Molina Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Molina Healthcare is Sunday.The most busy day to call is Wednesday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Molina Healthcare is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Molina Healthcare staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Molina Healthcare number?
Below is a sample of recent calls to Molina Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
Confusion about Molina enrollment: "I never applied for Molina and want to stay with Health Net and Medicare."
- From a call lasting 7m 15s , Apr 3, 2024 8:43 PM
More Ways to Contact Molina Healthcare Customer Service
There are of course other ways to contact Molina Healthcare customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Molina Healthcare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Molina Healthcare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Molina Healthcare agent. This phone number is Molina Healthcare's best phone number because 6,732 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-562-5442 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Molina Healthcare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Molina Healthcare has 1 phone number. It's not always clear what is the best way to talk to Molina Healthcare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Molina Healthcare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Molina Healthcare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.