To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries. To help me best assist you, I need to know if you are calling as a home user or a business user."
Calling Microsoft - Windows Live was a frustrating process. Like many companies seem to be doing, they directed me to take care of my customer service problems online, but I wanted to talk to someone. I realize that I am calling about a digital product, but that doesn't negate my need to talk to a real person. By the time I was done with the automated system, it was very clear that I wasn't going to get any answers from Microsoft without going to their online support website which didn't make me the happiest.
To start, when I called this number an automated messaging service said hello and thanked me for calling Microsoft. Then there was a short Spanish interlude for Spanish callers and the standard greeting that let me know that my call may be monitored or recorded to improve the quality of their products and service. Once I got through the standard phone line stuff, the automated voice stated that, "To help me better assist you, I need to know if you are calling as a home-based user or a business-based user." I told it I was calling from a home, and she said, "I need to know what you need help with."
It took me a second to realize that I was supposed to talk to her, because that wasn't really a question nor a prompt. However, once I figured out the AI agent was waiting for me I said Microsoft Office. I was having trouble activating the license I had purchased for the suite and wanted to make sure my documents loaded correctly once I did.
However, instead of helping me, the automated voice told me to go to help.microsoft.com. After repeating the address three times, she offered to text me the address. Instead of saying yes, I attempted to say customer service. It told me again that agents could not help me and to go to Microsoft support. Then it abruptly said "Thank you for calling Microsoft, goodbye."
Obviously, I wasn't happy with this response so I tried to call again. When I got back to the point where it told me that it needed to know how to help me, I simply answered "customer service." The automated voice then said "I can help you right now on this phone with many support topics, please let me know how I can help you." I tried to skip two more times saying customer support but to no avail. Instead, the AI stated "It sounds like I can't help you," and then hung up on me again. As stated, my experience was unfulfilling and a bit angering.
This is Microsoft - Windows Live's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Windows Live agent. This phone number is Microsoft - Windows Live's Best Phone Number because 4,854 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-7676 include and other customer service issues. Rather than trying to call Microsoft - Windows Live first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft - Windows Live has 1 phone number. It's not always clear what is the best way to talk to Microsoft - Windows Live representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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