Microsoft Office Customer Service

Phone Number & Contact Information

800-642-7676
Toll-free·Calls Customer Service·Most popular Microsoft Office number
Q:How do I get a live human at Microsoft Office?
A:Press 0
Q:Does Microsoft Office offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Microsoft Office phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Microsoft Office phone system greets you: To best assist you, I need to ask, are you calling as a home user or a business user?
Below are some clips we've found from Microsoft Office's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Are you calling about Microsoft three sixty five? If you need help locating the phone number associated with your subscription, let me know."
Excerpt from a call with Microsoft Office
Sunday, February 11, 2024 6:43 PM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user, or a business user."
Excerpt from a call with Microsoft Office
Friday, April 5, 2024 5:50 PM

What are the hours and when should I call?

Microsoft Office operates the call center for this 800-642-7676 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 862 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft Office phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft Office staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft Office is Sunday. The most busy day to call is Friday, which averages 95% more phone calls by comparison. Again, this is based on a sample of 862 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Microsoft Office is Wednesday.

Why call this Microsoft Office number?

Below is a sample of recent calls to Microsoft Office, and their purpose. Are any of these similar to the reason you are trying to call?
Request to talk to human: "I need to talk to a human."
- From a call lasting 2m 5s , Apr 19, 2024 1:48 PM
Product inquiry: "Microsoft 365 Excel, Word."
- From a call lasting 1m 14s , Apr 18, 2024 8:43 PM
Speaking to human: "Can I speak to a human, please?"
- From a call lasting 1m 29s , Apr 16, 2024 6:28 AM
Issue with order refund: "We want to cancel the order and get our money back because we never received the key code."
- From a call lasting 28m 23s , Apr 15, 2024 6:26 PM
Issue with product key: "I need help with a specific product key for Microsoft 365 Personal."
- From a call lasting 3m 27s , Apr 15, 2024 6:04 PM
Request to speak with human: "I need to speak to a human."
- From a call lasting 2m 7s , Apr 15, 2024 5:55 PM
Billing inquiry and plan change: "I wanted to cancel, but instead of canceling, can you can I switch my plan to nine ninety nine a month and you refund me the rest of the money?"
- From a call lasting 2m 32s , Apr 6, 2024 12:25 PM
License restoration: "I need to restore my license for Microsoft Office."
- From a call lasting 1m 25s , Apr 2, 2024 10:46 AM
Technical support assistance: "I need technical support for my Toshiba satellite l six."
- From a call lasting 1m 53s , Mar 29, 2024 1:45 PM
Login problems: "I'm having trouble logging in to my account."
- From a call lasting 1m 54s , Mar 24, 2024 8:56 PM

My Experience Calling 800-642-7676

Sep 27, 2023

I tried calling Microsoft Office support for help with my subscription. An automated recording answered, thanking me for calling Microsoft and offering Spanish options. It then said that they record calls for quality and training purposes, collect personal information, and may transfer that information to other countries. After that, it's a voice-activated menu system. It asks if you're a home or business user and will only accept those responses. I prefer button presses, but it ignored the couple I tried. It repeats the options three times and then disconnects.

I opted for "home user," and the automated voice asked what product I needed help with. It offers a couple of examples if you don't immediately respond. Since this seems to be a general Microsoft support number, this is when I asked for help specifically with Office. I got a recording that said help is now online and provided the URL. It asked if I needed that repeated, and when I said no, the call disconnected.

I wanted to see if it was possible to get to an agent, so I called again. This time, a new recording answered — it said that Microsoft Office help is online, provided the URL and thanked me for calling before disconnecting. I tried again later and got the same message. It seems they save your phone number to keep you from calling back and trying other menu options. I've never run into a customer service number that works that way.

The URL they gave me is for their online support center, and it takes you straight to a form to describe your problem. It's basically a search bar that gives you related help articles. I couldn't find any that answered my question, though. My only other options were to live chat with a support agent or post in the user forums. Both require you to sign in with a Microsoft account.

The most popular articles on the Microsoft Office support page are about installing the programs, managing billing, known bugs, and account troubleshooting. Most of the landing page focuses on Microsoft 365 but also features a section on older editions. A large banner across the top of the page offers a free trial of 365. While there's a large number of articles covering everything from troubleshooting to training, I would like the option to speak to a person about my more nuanced issue. I'm glad they offer chat and forums, but it's inconvenient that they require logging in, especially if you're having problems with your account. 

I understand why Microsoft set up their phone support this way. They don't have to keep agents on the phone, and there's plenty of information on their website. However, the site is also full of ads for other Microsoft products and is a bit annoying to navigate. For home users, though, it might be your only option. I'm unsure if there's a way to get an agent on the phone, and they're not going to let me try twice. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Microsoft Office Customer Service

There are of course other ways to contact Microsoft Office customer service besides the phone. Below we list the best ones, by medium.
Microsoft Office's website
As a last, sometimes only, resort- Microsoft Office customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Microsoft Office's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Office agent. This phone number is Microsoft Office's best phone number because 7,782 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-7676 include Account access, Technical support, Updates, Hacked account and other customer service issues. Rather than trying to call Microsoft Office first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Office has 1 phone number. It's not always clear what is the best way to talk to Microsoft Office representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft Office. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft Office. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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