How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Michigan Secretary of State phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Michigan Secretary of State's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Michigan Department of State.
To access the most current available appointment times, visit our website at michigan dot gov slash s o s and click schedule an office visit.
Please have your driver's license number or vehicle registration information ready.
This call will be recorded for training purposes.
Please listen carefully to the following seven options as our menu may have changed.
For answers to many frequently asked questions regarding secretary of state services, press one.
To schedule your visit to any secretary of state branch, press two."
Excerpt from a call with Michigan Secretary of State
Friday, January 5, 2024 4:11 PM
The first phone menu
"Thank you for calling the Michigan Department of State.
To access the most current available appointment times, visit our website at michigan dot gov slash s o s and select schedule a visit.
Please have your driver's license number or vehicle registration information ready.
This call will be recorded for training purposes.
Please listen carefully to the following seven options as our menu may have changed.
For vehicle issues or disability placards, press five.
For office of the great seal or notary public information, press six.
For automotive dealer, mechanic, or repair facility related questions, press seven.
To hear these options again, press star or stay on the line.
To repeat this menu, press nine.
For answers to many frequently asked questions regarding Secretary of State Services, press one.
To schedule your visit to any secretary of state branch, press two."
Excerpt from a call with Michigan Secretary of State
Friday, March 29, 2024 5:00 PM
After you press 1
"Many secretary of state services, are available online and at more than one hundred sixty self-service stations.
Visit michigan dot gov slash s o s and select online services or find a self-service station for information.
Press nine to return to the previous menu.
For driver and ID related FAQs, press one.
For vehicle related FAQs, press two."
Excerpt from a call with Michigan Secretary of State
Wednesday, February 14, 2024 1:33 PM
After you press 4
"For vehicle issues, many driver's license, and ID transactions can be completed online.
Visit michigan dot gov slash s o s and select online services.
As of October first, thousands of residents had driver's license restrictions, suspensions, and revocations.
Cleared from their record. In effect, some residents are now eligible to have their driver's license reinstated.
However, others have additional violations that must be addressed before regaining their driving privileges.
Residents who are impacted by these changes will receive a letter from our department.
For more information, visit michigan dot gov slash s o s road to restoration.
Listen carefully to the following seven options as our menu may have changed.
For information on the base driver improvement course, press five.
For information on a new appeal hearing or driver assessment, press six.
For all other questions, press seven.
Press nine to return to the previous menu.
To hear these options again, press star or stay on the line.
For information on a standard driver's license, ID, or commercial driver's license, press one.
For information on an enhanced driver's license, or ID, press two."
Excerpt from a call with Michigan Secretary of State
Wednesday, February 7, 2024 3:16 PM
What are the hours and when should I call?
Michigan Secretary of State operates the call center for this 888-767-6424 phone number Mon-Fri 8:30am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 386 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Michigan Secretary of State phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Michigan Secretary of State staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Michigan Secretary of State is Monday.The most busy day to call is Wednesday, which averages 28% more phone calls by comparison.Again, this is based on a sample of 386 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Michigan Secretary of State is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Michigan Secretary of State staffs the call center well on Monday.
Why call this Michigan Secretary of State number?
Below is a sample of recent calls to Michigan Secretary of State, and their purpose. Are any of these similar to the reason you are trying to call?
Question about Real ID: "Do you have to have the yellow star on your license to fly?"
- From a call lasting 4m 15s , Apr 5, 2024 4:50 PM
Inquiry about driver's training: "My question is I have a sixteen year old. He needs to learn how to drive, and I would like to know if a lot of things have changed."
- From a call lasting 9m 57s , Mar 12, 2024 4:54 PM
Requesting tax document: "I'm needing a document for tax purposes, specifically my tag renewal receipt."
- From a call lasting 6m 33s , Feb 26, 2024 2:03 PM
Renewing license plate: "I was calling to see if I could find out how much a plate's gonna run me."
- From a call lasting 11m 59s , Feb 21, 2024 3:56 PM
Question about registration and fees: "Calling because I have a second set of license plate tags and registration."
- From a call lasting 7m 35s , Feb 14, 2024 2:31 PM
Issue with receiving ID: "I haven't received my ID so I can get my job back."
- From a call lasting 8m 35s , Feb 7, 2024 3:16 PM
Applying for disability placard: "I got a letter from my doctor stating I need to apply for a disability placard, what do I need to do?"
- From a call lasting 3m 5s , Jan 9, 2024 2:22 PM
Checking connection: "Can you hear me?"
- From a call lasting 17m 25s , Jan 5, 2024 4:11 PM
Title transfer inquiry: "I'm trying to figure out if I need both of us to come in or if I can just come in for the technically still in my name because it hasn't been registered to her."
- From a call lasting 4m 18s , Jan 4, 2024 4:17 PM
Obtaining discharge of lien: "I have a discharge of lien paper for my vehicle title, how much is it?"
- From a call lasting 10m 15s , Jan 3, 2024 8:47 PM
More Ways to Contact Michigan Secretary of State Customer Service
There are of course other ways to contact Michigan Secretary of State customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Michigan Secretary of State customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Michigan Secretary of State's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Michigan Secretary of State agent. This phone number is Michigan Secretary of State's best phone number because 6,738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-767-6424 include and other customer service issues. Rather than trying to call Michigan Secretary of State first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Michigan Secretary of State has 1 phone number. It's not always clear what is the best way to talk to Michigan Secretary of State representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Michigan Secretary of State. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Michigan Secretary of State. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.