Toll-free · Press 3 say the type of appliance you are calling about, then "yes, or no" then "service help", then "no" finally give the phone number your unit is registered with · Service or product help, say "service" or press 1. For parts, say "parts" or press 2. For orders, say "order" or press 3. Schedule service under warranty, say "warranty" or press 4. To register a product, say "register" or press 5.
Toll-free · Don't say anything, ignoring messages. · If you have your order number and would like to check the status of your order, press 1. Otherwise, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Maytag phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Maytag number should go right to a real human being
Here is how our research team describes the way the Maytag phone system greets you: Service or product help, say "service" or press 1. For parts, say "parts" or press 2. For orders, say "order" or press 3. Schedule service under warranty, say "warranty" or press 4. To register a product, say "register" or press 5.
Below are some clips we've found from Maytag's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello. Welcome to the May tag customer experience.
For English, please stay on the line.
If you are calling regarding service or product help, press one.
To order parts, or for part order status, press two."
Excerpt from a call with Maytag
Thursday, February 8, 2024 12:58 AM
The first phone menu
"Hello. Welcome to the May tag customer experience.
For English, please stay on the line.
To register a product, press five.
To hear these options again, press zero.
If you are calling regarding service or product help, press one.
To order parts, or for part order status, press two."
Excerpt from a call with Maytag
Thursday, February 8, 2024 12:58 AM
In fact, much of this information on this page is superfluous because this Maytag phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Maytag operates the call center for this 800-344-1274 phone number Mon-Tue 8am-8pm, Wed-Fri 9am-7pm.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Maytag phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Maytag staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Maytag is Wednesday.The most busy day to call is Monday, which averages 188% more phone calls by comparison.Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Maytag is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Maytag staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Maytag number?
Below is a sample of recent calls to Maytag, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting new refrigerator under warranty: "I want a brand new fridge sent out. Who do I talk to about that?"
- From a call lasting 6m 15s , Apr 16, 2024 3:13 PM
I have a Maytag refrigerator that is a couple of years old and is starting to cool unevenly. Sometimes, I open the fridge and there's ice at the bottom of the bottles that are near the back of it. Other times, I open the fridge and it seems like nothing is cold. This is an issue that needs to be resolved, so I figured I would just call the company and talk to support. Either I needed to get someone out for repair or a part needed to be replaced. Either way, Maytag should help me. I haven't had the fridge long enough to be experiencing these types of issues.
When I called, an automated voice picked up, greeted me, and then immediately launched into a directory list. It said, "Hello, welcome to the Maytag customer experience. For English, please stay on the line. If you are calling about service or product help, press 1. To order parts or for part order status, press 2. For assistance with an appliance order, press 3. To schedule service under an extended warranty or for questions about an extended warranty, press 4. To register a product, press 5. To hear these options again, press 0."
For a second, I paused to think about my options, but then I went with the first option, since I needed help with my product. After pressing that, I had to listen to another speech with the automated voice stating, "Your safety and the safety of our service network is the number one priority. By scheduling service with us today, you are confirming that you have not tested positive for COVID-19 in the last 5 days. If you are calling to schedule a new appointment, press 1. If you are calling about an existing appointment, press 2. For product support, press 3." This time, I knew to choose product support. After pressing 1, I had two more options, "For help with products you have already purchased, press 1. For help with products you have not purchased, but are thinking about purchasing, press 2."
This seemed odd, since there was no reason the company would have my phone number on file, but I entered it anyway. It then made me try again, which was annoying, but after that, it sent me to a hold line. I had to wait about 10 minutes. Finally, I was transferred to a customer representative who gave me an appointment with a repair person to figure out what was going on with my fridge.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
More Ways to Contact Maytag Customer Service
There are of course other ways to contact Maytag customer service besides the phone. Below we list the best ones, by medium.
Click "Launch Live Chat" in the middle of the page
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Maytag provides this option.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Maytag, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Maytag customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Maytag's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Maytag agent. This phone number is Maytag's best phone number because 20,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-344-1274 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. The Maytag call center that you call into has employees from St. Louis, MO / Jamaica and is open Mon-Tue 8am-8pm, Wed-Fri 9am-7pm according to customers. In total, Maytag has 3 phone numbers. It's not always clear what is the best way to talk to Maytag representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Maytag. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Maytag. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
