How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this MassSave.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this MassSave.com number should go right to a real human being
Below are some clips we've found from MassSave.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Welcome to the Mass Save residential energy efficiency line.
Sponsored by your local electric and natural gas utilities and energy efficiency service providers.
To continue in English, say continue.
Now just say home energy assessment, rebates, loans and zero percent finance, or help me with something else.
Just say home energy assessment, rebates, loans, and zero percent finance, or help me with something else.
I'm sorry. I can transfer you to someone who can help, but to verify someone's really on the line, you must press a key on your phone now.
Any key will do.
Let's use the keypad. For home energy assessments, press one.
For rebates or money back on energy efficient items, press two."
Excerpt from a call with MassSave.com
Wednesday, January 10, 2024 4:56 PM
In fact, much of this information on this page is superfluous because this MassSave.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
MassSave.com operates the call center for this 866-527-7283 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MassSave.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MassSave.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MassSave.com is Friday.The most busy day to call is Monday.Again, this is based on a sample of 193 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call MassSave.com is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that MassSave.com staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this MassSave.com number?
Below is a sample of recent calls to MassSave.com, and their purpose. Are any of these similar to the reason you are trying to call?
Schedule energy home assessment: "I was hoping to set up a energy home assessment."
- From a call lasting 10m 1s , Mar 11, 2024 2:29 PM
Question about rebate eligibility: "I wanna make sure that we will still get the full ten thousand dollar rebate."
- From a call lasting 20m 34s , Feb 8, 2024 2:12 PM
Missed appointment for assessment: "I had an assessment scheduled for someone to install thermostats and light bulbs, but they never showed up."
- From a call lasting 6m 6s , Jan 10, 2024 4:46 PM
Conclusion and closing notes
This is MassSave.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MassSave.com agent. This phone number is MassSave.com's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-527-7283 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call MassSave.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, MassSave.com has 1 phone number. It's not always clear what is the best way to talk to MassSave.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MassSave.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MassSave.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.