How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Marshalls phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Marshalls's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Bartons customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shop please listen carefully to the following options.
Calling about your TJX Rewards credit card, please press one."
Excerpt from a call with Marshalls
Tuesday, January 2, 2024 10:18 PM
They may ask you to enter information with the dial pad
"Thank you for calling the Marshalls customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call per our office is now closed.
Your call is very important to us. Please continue holding to hear a list of our new self help options.
You may also call back during our regular business hours which are Monday through Friday, nine AM to six PM eastern time.
Have a TJX Rewards credit card with us?
Please press one. If you would like information on your Marsh gift card, including checking a balance, please press two.
If you would did you know that you can check a gift card balance online at marshalls dot com and enter the card number and CSC code located on the back of the card or you may also stop by any Marshall store They will be happy to assist you in providing the most current balance information on your Marshall's gift card, so be sure to stop by your local store soon."
Excerpt from a call with Marshalls
Sunday, February 11, 2024 1:41 PM
The first phone menu
"Thank you for calling the Marshalls customer service department.
If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shopping inquiry, please press two."
Excerpt from a call with Marshalls
Friday, March 22, 2024 5:20 PM
After you press 1
"Our office is now closed.
Your call is very important to us. Please continue holding, to hear a list of our new self help options.
You may also call back during our regular business hours, which are Monday through Friday, nine AM to six PM eastern time.
Have a TJX Rewards credit card with us?
If you would like information on your Marshall gift card, including checking a balance, please press two.
If you would like to locate a store near you, please press three to be connected to the store locator system."
Excerpt from a call with Marshalls
Sunday, March 17, 2024 5:00 PM
What are the hours and when should I call?
Marshalls operates the call center for this 888-627-7425 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 324 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marshalls phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marshalls staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marshalls is Sunday.The most busy day to call is Monday, which averages 109% more phone calls by comparison.Again, this is based on a sample of 324 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Marshalls is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Marshalls staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why call this Marshalls number?
Below is a sample of recent calls to Marshalls, and their purpose. Are any of these similar to the reason you are trying to call?
Order inquiry, replacement, refund: "I haven't received my order after more than ten days and need to possibly replace it if the sizes are available, and inquire about refunding the shipping fee."
- From a call lasting 9m 3s , Mar 22, 2024 5:38 PM
Account inquiry and payment issue: "I'm calling to check on my account because I get lost fraud and my bill is due today, and I can't get it paid."
- From a call lasting 4m 50s , Mar 4, 2024 8:37 PM
Issue with return policy: "I've been getting gifts from my family members, and I'm returning what I don't like or what doesn't fit."
- From a call lasting 5m 13s , Feb 26, 2024 2:53 PM
Incorrect delivery address: "My merchandise was delivered to the wrong address and I would like a refund or for the package to be located."
- From a call lasting 13m 36s , Feb 9, 2024 2:15 PM
Seeking Marshalls corporate number: "I just need a telephone number I don't know if they're connected."
- From a call lasting 2m 57s , Feb 6, 2024 8:21 PM
Issue with return and refund: "I need help with returning an item left behind in the store and getting a refund for it."
- From a call lasting 21m 55s , Jan 5, 2024 8:34 PM
Conclusion and closing notes
This is Marshalls's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marshalls agent. This phone number is Marshalls's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-627-7425 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Marshalls first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Marshalls has 1 phone number. It's not always clear what is the best way to talk to Marshalls representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marshalls. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marshalls. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.