Toll-free · Say "Representative" 2 times, then say "no." · To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Marriott Hotels and Resorts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring prompts.
Here is how our research team describes the way the Marriott Hotels and Resorts phone system greets you: To learn more about the Marriott credit card offers, press 1 for Yes and 2 for No.
Below are some clips we've found from Marriott Hotels and Resorts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"I didn't catch that.
If you would like me to send you a text message with a direct link to the answer on Marriott dot com, say yes or press one."
Excerpt from a call with Marriott Hotels and Resorts
Friday, March 8, 2024 9:01 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
How can I help you today? You can say things like make a reservation or what's my points balance?"
Excerpt from a call with Marriott Hotels and Resorts
Saturday, March 2, 2024 9:00 PM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott Hotels and Resorts
Friday, March 8, 2024 9:01 PM
What are the hours and when should I call?
Marriott Hotels and Resorts operates the call center for this 800-535-4028 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 108 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott Hotels and Resorts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott Hotels and Resorts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott Hotels and Resorts is Wednesday.The most busy day to call is Sunday, which averages 133% more phone calls by comparison.Again, this is based on a sample of 108 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Marriott Hotels and Resorts is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Marriott Hotels and Resorts staffs the call center well on Wednesday.
Why call this Marriott Hotels and Resorts number?
Below is a sample of recent calls to Marriott Hotels and Resorts, and their purpose. Are any of these similar to the reason you are trying to call?
Change reservation date: "I am calling because I made a reservation by mistake on your website for tonight, but I need to change it to Sunday night."
- From a call lasting 16m , Mar 8, 2024 10:50 PM
Job inquiry: "I need to apply for housekeeping in Marietta."
- From a call lasting 6m 46s , Mar 8, 2024 9:01 PM
Interested in time share: "I would like to talk about your time share opportunities."
- From a call lasting 2m 10s , Jan 9, 2024 9:40 PM
More Ways to Contact Marriott Hotels and Resorts Customer Service
There are of course other ways to contact Marriott Hotels and Resorts customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Marriott Hotels and Resorts provides this option.
Marriott Hotels and Resorts, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Marriott Hotels and Resorts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott Hotels and Resorts agent. This phone number is Marriott Hotels and Resorts's best phone number because 5,076 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-535-4028 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott Hotels and Resorts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat. In total, Marriott Hotels and Resorts has 5 phone numbers. It's not always clear what is the best way to talk to Marriott Hotels and Resorts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott Hotels and Resorts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott Hotels and Resorts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.