Malwarebytes Customer Service

Phone Number & Contact Information

408-852-4336
Calls Corporate Offices·Most popular Malwarebytes number
Q:How do I get a live human at Malwarebytes?
A:Press 0
Q:Does Malwarebytes offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesemail

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Malwarebytes phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Here is how our research team describes the way the Malwarebytes phone system greets you: Customer support, press 2. Business sales, press 3. Consumer sales, press 4.

What are the hours and when should I call?

Malwarebytes operates the call center for this 408-852-4336 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,723 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Malwarebytes phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Malwarebytes staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Malwarebytes is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 2,723 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Malwarebytes is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Malwarebytes staffs the call center well on Tuesday.

My Experience Calling 408-852-4336

Sep 12, 2023

Malwarebytes's customer service number is answered by a recording. It gives you options for customer support, business sales, and consumer sales. I chose customer support. The recording said business customers should log in to their Malwarebytes account to find their regional support number. It then prompted personal consumers with billing questions to press one and visit their website for any other questions.

After pressing one, a different recorded voice asked if I needed support for home or business use. I selected home use and got a message about calls being recorded for quality and training purposes. It then immediately played a recording saying that phone support is not currently available, that they're sorry they missed your call and to visit the website for support.

After a few tries at different times of day, I was never able to reach a human agent. It gave me the same "phone support unavailable" message every time. The other options didn't get me to anyone, either. Selecting consumer sales from the first menu navigates to a recording telling you to go online. Business sales rang for several minutes with the occasional hold message, but I disconnected when no one answered. I also tried selecting the business option within the customer support menu tree but was prompted for an account PIN. It's possible that business users may be able to reach an agent, but as a home user, I wasn't able to.

Looking online, it seems the vast majority of customers call Malwarebytes for help with billing issues. Many people ask for help canceling their subscriptions, refunds for unexpected charges and service stopping before the subscription ends. If you can't reach anyone over the phone, their online support center offers answers to various billing questions. If you still can't find an answer, they ask you to live chat with an agent or submit a ticket that they'll respond to via email. They don't seem to list their phone number anywhere on their website.

Technical issues are also a common reason to contact Malwarebytes. However, that's not even offered as an option when calling. Their online support pages seem to be the best resource in this case. They offer a pretty extensive library of help articles covering everything from installation to troubleshooting to account issues. There's also a forum to ask their community for help. It looks like business customers have further and possibly more personalized options, but they require you to log in.

Unfortunately, I don't think you'll get much help calling this number. There are plenty of reviews online confirming that I'm not the only home user who couldn't reach a human. Business users may have better luck if they can provide their account information, but I couldn't verify this. I'd recommend checking out their online help articles and submitting a ticket if you need assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Malwarebytes Customer Service

There are of course other ways to contact Malwarebytes customer service besides the phone. Below we list the best ones, by medium.
Email
support@malwarebytes.org - Technical Support
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Malwarebytes will reply our your email.
Malwarebytes's website
As a last, sometimes only, resort- Malwarebytes customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Malwarebytes's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Malwarebytes agent. This phone number is Malwarebytes's best phone number because 16,338 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-852-4336 include Account Access, Refund a Charge, Cancel Account, Upgrade Account, Transfer Service and other customer service issues. Rather than trying to call Malwarebytes first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Malwarebytes has 1 phone number. It's not always clear what is the best way to talk to Malwarebytes representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Malwarebytes. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Malwarebytes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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