Toll-free · Calling this M&T Bank number should go right to a real human being · Help with log in, press 1. Billpay, Zelle, transfer funds, press 2. Mobile or online troubleshooting, press 3. Transaction history or balance, press 4. Mortgage info, press 5.
Toll-free · Press 0, must enter account number. · What can I help you with? Account info, press 1. Lost or stolen card, press 2. Help me log in, press 3. Open a new account, press 4. Branch locations, press 5. Mortgage questions, press 6.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this M&T Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#
Here is how our research team describes the way the M&T Bank phone system greets you: What can I help you with? Account info, press 1. Lost or stolen card, press 2. Help me log in, press 3. Open a new account, press 4. Branch locations, press 5. Mortgage questions, press 6.
Below are some clips we've found from M&T Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to M and T Bank.
All calls may be recorded so that we can review and continually improve the experience we deliver to our customers.
We are currently experiencing longer than expected hold times and appreciate your patience.
Please feel free to use our automated system or visit us on the web at m t b dot com to obtain your account information twenty four hours a day.
We appreciate your patience, and thank you for banking with M and T."
Excerpt from a call with M&T Bank
Tuesday, January 16, 2024 5:32 PM
They may ask you to enter information with the dial pad
"Lost or stolen card or press two. Help me Now using your keypad, enter your account number or card number followed by the pound sign."
Excerpt from a call with M&T Bank
Thursday, February 8, 2024 10:01 PM
They may ask you to say or enter information
"Welcome to M and T Bank.
All calls may be recorded so that we can review and continually improve the experience we deliver to our customers.
Now what can I help you with? You can say account information, or press one, lost or stolen card or press two, Help me log in or press three."
Excerpt from a call with M&T Bank
Friday, April 5, 2024 5:49 PM
The first phone menu
"Welcome to M and T Bank.
All calls may be recorded so that we can review and continually improve the experience we deliver to our customers.
Now what can I help you with?
You can say account information or press one.
Lost or stolen card or press two, help me log in or press three.
Open new account, or press four.
Branch locations, or press five.
Mortgage questions or press six, or say tax for year end tax information or press seven."
Excerpt from a call with M&T Bank
Friday, March 22, 2024 8:49 PM
What are the hours and when should I call?
M&T Bank operates the call center for this 800-724-2440 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 357 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this M&T Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like M&T Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call M&T Bank is Sunday.The most busy day to call is Friday, which averages 276% more phone calls by comparison.Again, this is based on a sample of 357 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call M&T Bank is Monday.
Why call this M&T Bank number?
Below is a sample of recent calls to M&T Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Concerns about mortgage process: "I need to speak to someone about this? I need to know what's going on."
- From a call lasting 23m 10s , Apr 5, 2024 5:49 PM
Need card replacement: "I don't have my card on me."
- From a call lasting 4m 15s , Apr 2, 2024 4:37 PM
Assistance with lost payoff paper: "Is there any way that y'all could help me with that?"
- From a call lasting 8m 17s , Mar 26, 2024 6:18 PM
General satisfaction: "Oh, that's great."
- From a call lasting 1m 22s , Mar 26, 2024 5:44 PM
Mortgage inquiry: "I'm really confused because last year, I got a statement saying that my escrow was in shortage and now I got another statement saying it's in shortage again."
- From a call lasting 14m 20s , Mar 25, 2024 9:15 PM
Seeking preapproval status: "Can I talk to her, please? I have a preapproval with Asbridge and have been trying to reach her for a week."
- From a call lasting 12m 31s , Mar 25, 2024 8:18 PM
Requesting tax form: "I need a form ten ninety eight emailed to me."
- From a call lasting 6m 41s , Mar 22, 2024 8:37 PM
Audio issues: "I can't hear you very well."
- From a call lasting 5m 58s , Mar 22, 2024 8:30 PM
Requesting 1098 form via email: "I need a form ten ninety eight...and I was wondering if you could email me one."
- From a call lasting 5m 5s , Mar 22, 2024 8:24 PM
Dispute transaction query: "I tried making a purchase online, it went through, but didn't go through - like, the card was taken out really six hundred dollars."
- From a call lasting 14m 47s , Mar 3, 2024 7:39 PM
More Ways to Contact M&T Bank Customer Service
There are of course other ways to contact M&T Bank customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- M&T Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is M&T Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a M&T Bank agent. This phone number is M&T Bank's best phone number because 15,120 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-724-2440 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call M&T Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, M&T Bank has 3 phone numbers. It's not always clear what is the best way to talk to M&T Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for M&T Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like M&T Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.