Logitech Customer Service

Phone Number & Contact Information

866-632-5644
Toll-free·Calls Customer Service·Most popular Logitech number
Q:How do I get a live human at Logitech?
A:Direct to a human
Q:Does Logitech offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm EST. The least busy day is Monday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.
Read below for more aboutother numbersgetting a repmenuspromptshold timesbusy timescommon issuesother contact information

More Logitech Customer Phone Numbers

646-454-3200 - Technical Support
Press 1, then 3, then 2 · Press 1 for order questions. Press 2 for technical help.
800-811-0106 - Business Technical Support
Toll-free · Direct to a human ·
800-231-7717 - Customer Service
Toll-free · Calling this Logitech number should go right to a real human being ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Logitech phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Logitech phone system greets you: Press 1 for order questions. Press 2 for technical help.
Below are some clips we've found from Logitech's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Logitech support. We have specialized experts waiting to help you so please select the correct option to talk to the right team. As always, your call may be recorded. Please press one if you have a question about an order you placed. Press two if you have a technical question that you need help with. Please let us know what product you have. Make your selection after listening to the full menu."
Excerpt from a call with Logitech
Thursday, January 4, 2024 8:13 PM
The first phone menu
"Thank you for calling Logitech support. We have specialized experts waiting to help you, so please select the correct option to talk to the right team. As always, your call may be recorded.
Please press one if you have question about an order you placed.
Press two if you have a technical question that you need help with."
Excerpt from a call with Logitech
Friday, March 22, 2024 1:41 PM
After you press 2
"Please let us know what product you have. Make your selection after listening to the full menu.
Please press three if you are a business user of our enter enterprise video collaboration system.
Please press four if you have a Logitech g gaming, Astro gaming, or virtual reality accessory product."
Excerpt from a call with Logitech
Monday, March 11, 2024 6:16 PM

What are the hours and when should I call?

Logitech operates the call center for this 866-632-5644 phone number Mon-Fri 9am-9pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,132 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Logitech phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Logitech staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Logitech is Monday. The most busy day to call is Friday. Again, this is based on a sample of 1,132 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Logitech is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Logitech staffs the call center well on Monday.

Why call this Logitech number?

Below is a sample of recent calls to Logitech, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble configuring devices: "I've already configured it, but today, it's not configuring, it just shows a picture of the mouse and keyboard with a spinning circle."
- From a call lasting 53m 39s , Mar 11, 2024 6:16 PM

My Experience Calling 866-632-5644

Dec 26, 2023

Calling Logitech for support can be a slightly tedious yet fruitful process that takes some time, as I recently discovered when seeking assistance. I contacted the company about a Logitech mouse that frequently stops working while being used with a desktop computer. Upon calling, an automated system began to list the options for reaching the correct department, but the recording moved very quickly, so I needed to repeat the selections.

The recording indicates that Logitech has specialized experts available to help and that your call may be recorded. The options are to press 1 for help with an order or 2 for tech support. I chose 2 and was then asked to indicate whether I was calling about a gaming product, a mouse or keyboard or any accessories for mobile devices, cameras, remotes or other products.

After selecting the option for mouse/keyboard, the automated messaging requested that I specify the device I needed help with by pressing 1 for mouse, 2 for keyboard or 3 for gaming device. I pressed 1 for mouse and was greeted by a different automated message dubbed an AI Assistant that asked for mouse specifics: a wired or wireless mouse, whether my problem was with a connection, cosmetic damages, scrolling or something else. I spoke the word wired and said the issue was my connection. 

Next, I needed to identify whether I was using Windows or Mac operating system, and after I stated Windows, the AI Assistant guided me through several steps to troubleshoot the mouse issue. I was told to plug the mouse into a different USB port and see if that step resolved the issue. I did this while there was a brief pause on the line, and the AI Assistant returned after a minute to ask if that helped. Unfortunately, it didn't correct the problem, as the mouse was still struggling. 

The AI Assistant then requested that I unplug the mouse and restart the computer, ensuring I reported back when this task was done. After several minutes of waiting for the computer to restart, the automated recording asked if I was ready to proceed, and I said yes. I was guided by the AI Assistant to reconnect the mouse to the same or a different USB port while the assistant would wait for me.

Thankfully, this appeared to be the solution, as the mouse was working well at this point. The AI Assistant asked if this instruction helped resolve the issue and I said yes. The assistant responded with an enthusiastic "Awesome" and told me to call back if this issue continued or to visit Logitech's website for more troubleshooting solutions. 

Overall, the call was productive and very efficient, even if it did take about 15 minutes to navigate the menu options and follow the guided steps to help resolve my mouse issue. I also appreciated not having to wait long to access assistance.   

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Logitech Customer Service

There are of course other ways to contact Logitech customer service besides the phone. Below we list the best ones, by medium.
Facebook / Messenger
https://www.facebook.com/Logitech - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Logitech, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Logitech's website
Use this link to get online help - Business Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Logitech customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Logitech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Logitech agent. This phone number is Logitech's best phone number because 6,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-5644 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Logitech first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, Logitech has 4 phone numbers. It's not always clear what is the best way to talk to Logitech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Logitech. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Logitech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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