Toll-free·Calls Customer Service·Most popular LG Electronics number
Q:How do I get a live human at LG Electronics?
A:Wait through the prompt for Spanish, then press 2; then press 2 again; then you will have to follow prompts depending on what product you need help with
Q:Does LG Electronics offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-6pm CST.The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 25 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
Toll-free · Calling this LG Electronics number should go right to a real human being · To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LG Electronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait through the prompt for Spanish, then press 2; then press 2 again; then you will have to follow prompts depending on what product you need help with
Here is how our research team describes the way the LG Electronics phone system greets you: To inquire about an order, say "order". If you are calling to order parts or accessories, say "parts". For customer service, say "customer service".
Below are some clips we've found from LG Electronics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Life's good.
Welcome to LG Electronics.
Your call may be monitored or recorded for quality purposes.
If you are calling to inquire about an order from LG dot com or the LG ThinQ app store, say order.
If you are calling to order parts, or accessories, say parts.
For customer service, say customer service.
Hi. We see you have spoken to our agent today.
The agent you spoke with is currently on another call.
If you would like to schedule a callback with a previous agent, once they are available,
press one. If you would like to stay on the line and wait for the previous agent, press two.
If you would like to be connected to another agent, press three.
If you are calling from a smartphone, you may provide your product info and address which will reduce your time on the phone."
Excerpt from a call with LG Electronics
Friday, January 5, 2024 12:36 AM
They may ask your reason for calling (instead of a menu)
"Life's good. Welcome to LG Electronics.
If you are calling to inquire about an order from LG dot com, say order.
If you are calling to order parts or accessories, say parts.
For customer service, say customer service.
What type of product are you calling about?
You can say something like refrigerator or TV."
Excerpt from a call with LG Electronics
Sunday, March 24, 2024 5:16 PM
They may ask you to enter information with the dial pad
"You selected microwave.
Is that correct?
To get you the fastest support, our virtual assistant and live agents are ready to assist you twenty four seven.
To receive virtual assistance, please say yes.
Text and data rates may apply. Otherwise, please say no to wait for the next available agent.
Please enter the mobile number to which the message should be sent and press pound."
Excerpt from a call with LG Electronics
Friday, March 15, 2024 6:03 PM
They may ask you to say or enter information
"Life's good.
Welcome to LG Electronics. Thank you for calling us today.
Our call center is currently closed. However, we would be happy to assist you with chat.
Our virtual assistant and live agents are ready to assist you twenty four seven.
To receive a chat link through message, please say yes.
Text and data rates may apply.
Unfortunately, only chat is currently available.
Please call again during our operating hours of eight AM to nine PM Eastern Standard Time, or say yes to receive a link."
Excerpt from a call with LG Electronics
Wednesday, March 27, 2024 7:17 AM
The first phone menu
"Life's good. Welcome to LG Electronics.
If you are calling to inquire about an order from LG dot com, say order.
If you are calling to order parts or accessories, say parts.
For customer service, say customer sorry.
I didn't get it. If you are calling to inquire about an order from LG dot
Hi. We see you have spoken to our agent today.
The agent you spoke with is currently on another call.
That's not an available option. Please try again.
Hi. We see you have spoken to our agent today.
The agent you spoke with is currently on another call.
If you would like to schedule a callback with a previous agent, once they are available, press one.
If you would like to stay on the line, and wait for the previous agent, press two.
If you would like to be connected to another agent, press sorry."
Excerpt from a call with LG Electronics
Wednesday, April 3, 2024 5:15 PM
What are the hours and when should I call?
LG Electronics operates the call center for this 800-243-0000 phone number Mon-Sun 8am-6pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 214 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LG Electronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LG Electronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LG Electronics is Sunday.The most busy day to call is Wednesday, which averages 285% more phone calls by comparison.Again, this is based on a sample of 214 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call LG Electronics is Thursday.
Why call this LG Electronics number?
Below is a sample of recent calls to LG Electronics, and their purpose. Are any of these similar to the reason you are trying to call?
Registering TV for warranty: "I'd like to register my television for warranty, but I can't find the model number."
- From a call lasting 15m , Apr 10, 2024 9:51 PM
Missed refrigerator repair appointment: "I'm very disappointed in the service here, we spent a lot of money on our food, all gone to waste."
- From a call lasting 13m 35s , Apr 6, 2024 12:43 PM
Trouble accessing Disney Plus: "I've signed up on my mobile but can't access Disney Plus on my LG TV."
- From a call lasting 17m 43s , Apr 3, 2024 4:06 PM
Trouble setting up Disney: "I'm getting Disney on my phone, but I can't get it on the TV."
- From a call lasting 7m 39s , Apr 3, 2024 3:57 PM
Assistance with Disney Plus: "I signed up for Disney Plus but I can't get it to work on my brand new LG TV."
- From a call lasting 13m 1s , Apr 3, 2024 2:51 PM
Request for warranty document: "Can you email me the warranty for the refrigerator?"
- From a call lasting 32m 8s , Mar 13, 2024 6:47 PM
TV display issue: "When I turned the TV on, it just got web OS on it, and it's not showing anything."
- From a call lasting 20m 58s , Mar 13, 2024 2:50 PM
Issue with TV remote: "My TV remote keeps pushing buttons automatically and won't let me power off the TV."
- From a call lasting 11m 52s , Mar 2, 2024 1:33 AM
Refrigerator compressor issue: "I have a refrigerator that I bought a few years ago, and the compressor went out."
- From a call lasting 11m 4s , Feb 20, 2024 7:26 PM
Monitor warranty inquiry: "My monitor panel has a vertical set of broken lines and dead pixel, trying to get a discretionary decision on covering it under warranty."
- From a call lasting 14m 9s , Feb 20, 2024 6:37 PM
I have some type of warranty on my LG fridge. I kept the paperwork in case something happened, and when the refrigerator started manifesting issues with regulating temperature, I knew it was time to call the company. Some days it was ice cold in the fridge, and other days it seemed like it was barely cooling at all. When I called LG to address the problem, I had a very frustrating experience with the call directory. While I did eventually get to someone, the automated system that was supposedly facilitating the process made reaching a live agent extremely difficult. I frequently got stuck on steps and had to troubleshoot because it would just keep cycling.
When I first called, an automated voice said: "Life's Good, welcome to LG Electronics." Then it continued on to give a Spanish option and the standard privacy warning. Then I got a menu, that told me: "If you are calling to inquire about an order from LG.com or the LG store, say 'order.' If you are calling to order parts or accessories, say 'parts.' For customer service, say 'customer service.' " I said "customer service," and then it asked me: "What type of product are you calling about? You can say something like refrigerator, TV, or mobile phone."
I answered "refrigerator" and then it confirmed that I had said refrigerator. This led me to another long speech about a chatbot. It said: "Thank you for calling LC customer support. We understand that long wait times can be frustrating. To help you get the assistance you need quickly, we offer a self-service chatbot that can help you schedule repair service or walk you through troubleshooting steps. If you need additional help you can still talk with an agent. To receive a link to our chatbox via text, please say 'yes.' " It kept repeating it over and over again. It never told me to say "no" to stay on the line, but after three cycles I tried it and that seemed to get me to the next step.
Then a virtual agent answered and asked me to briefly describe my problem so I said: "Talk to an agent about my warranty." Then I asked what type of warranty I was calling about to which I honestly answered: "I'm not sure." Then it would repeat the options again and at one point say are you calling about cooling. This happened about four times until it started at the start about why I was calling and this time I just said plainly: "Talk to an agent."
That got me past that point and I was transferred to a wait line with music. After this point, a customer service rep named Raul picked up promptly. Even though it took me six minutes of struggling with the virtual agent, I was eventually able to get help.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact LG Electronics Customer Service
There are of course other ways to contact LG Electronics customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, LG Electronics provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and LG Electronics will reply our your email.
Use the link to connect with customer service through Twitter
LG Electronics, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- LG Electronics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LG Electronics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LG Electronics agent. This phone number is LG Electronics's best phone number because 19,098 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-0000 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. The LG Electronics call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-6pm CT according to customers. In total, LG Electronics has 2 phone numbers. It's not always clear what is the best way to talk to LG Electronics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LG Electronics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LG Electronics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
